Manager, Player Development - Seminole Hard Rock Hotel & Casino Hollywood

Hard Rock Hotel & Casino Ottawa • Hollywood, FL

27d • Onsite

About The Position

Oversees daily operations of Executive and Casino Hosts and other marketing areas as necessary.

Requirements

• Three (3) years casino marketing experience is required.
• High school diploma or equivalent required, while a college degree is preferred, or an equivalent combination of education and experience.

Nice To Haves

• college degree

Responsibilities

• Responsible for consistent execution of Host initiatives.
• Maintains up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Works with Special Events department to plan, coordinate and execute targeted events for our Mid Level and VIP Level guests
• Assists the Director of Player Development in supervising, coaching, developing and evaluating Executive and Casino Hosts and PD Coordinators.
• Further assists with hiring, training, supply management, payroll and scheduling.
• Must be efficient in Player’s Club and administrative functions.
• Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance.
• Promotes Hard Rock Hotel and Casino by interacting with customers in an enthusiastic, helpful manner.
• Maintains confidentiality of company documents.
• Ensures consistent service standards are maintained.
• Resolves customer complaints and takes appropriate action.
• Investigates issues related to customer service and makes recommendations to improve service.
• Communicates service standards to staff and trains staff to perform to the standards
• Coaches, trains, administer discipline and assists with annual performance appraisals.
• Reviews and approves recorded time worked in accordance with schedules.
• Assists in interviews for new staff.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees