Manager, Plan Sponsor Support (Enrollment Operations)

CVS Health • Champlin, MN

5d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Eligibility Team leads and inspires a team of eligibility professionals, fostering a culture of collaboration, accountability, and growth. This role is responsible for developing team members, driving engagement, and ensuring colleagues are equipped and motivated to deliver outstanding service to members and clients.

Requirements

• Minimum of one year of proven experience leading and developing teams within a healthcare administration environment, preferably in a service‑oriented or operational setting.

Nice To Haves

• 2+ years of experience in eligibility, benefits administration, or health plan operations.
• Experience building and sustaining a positive, inclusive team culture.
• Advanced skills in coaching, conflict resolution, and providing constructive feedback.
• Strong written and verbal communication skills, with the ability to influence and inspire others.
• Candidates residing in the greater Plymouth area
• Bachelor’s degree preferred, or a combination of relevant professional experience and education.

Responsibilities

• Lead, coach, and mentor a diverse team to achieve high performance and professional growth.
• Build a positive, inclusive team culture rooted in trust, open communication, and continuous feedback.
• Set clear expectations and goals, provide regular performance feedback, and conduct coaching conversations and performance reviews.
• Manage workforce planning, hiring, onboarding, and ongoing development to support team and business needs.
• Recognize and celebrate achievements and proactively address challenges or performance gaps in a supportive, growth‑oriented manner.
• Encourage collaboration and knowledge sharing across the team and with partner departments.
• Ensure adherence to organizational values, service standards, and regulatory requirements.
• Model and reinforce behaviors aligned with CVS Health’s purpose and values in all team interactions.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees