Plan Operations Associate

Collective Health•Lehi, UT

11d•$22 - $27•Hybrid

About The Position

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As part of the Plan Operations Department within Customer Experience, the Plan Structure & Launch team owns specialized processes that require close collaboration with finance, legal, product, and other internal teams. This team is responsible for building and maintaining Collective Health's core claims logic and system while implementing our clients' health benefit plans onto the Collective Health platform.

Requirements

Experience with developing firm plans of action, especially when a situation is urgent or pressing
Able to communicate effectively and cross functionally as many of our projects and deliverables interact with other teams
Excellent Microsoft Offices or Google Suites skills
Experience partnering and leading teams to deliver project goals
You connect with Collective Health's mission to transform the health insurance experience for employers and their employees
Bachelor's degree preferred but not required

Responsibilities

Execution, mentoring, training, and compliance with Standard Operating Procedures and controls including mentee compliance.
Familiar with the location and specific knowledge of the content of Knowledge Articles needed to perform assigned Standard Operating Procedures and an ability to mentor others on the content and its application.
Provide recommendations, support, and contribute to projects focused on improving Standard Operating Procedures
Client, partner, and stakeholder facing interactions.
Attend "office hours" & working sessions and collaborate to resolve escalations.
Identify and review trends and escalations that impact service performance
Perform 80% of core tasks at a Mentor level.
Participant in and provide support to all Plan Ops and Stakeholder engagement activities
Work escalations with internal teams reporting to stakeholders.
Interpersonal communication, Positive attitude, Ability to work in a team, Engaged, Strong work ethics, Knowledge of basics business skills, Adaptable, Goal orientation, Initiative, Passion, Empathetic, Curious.
Project manage various high-visibility projects successfully involving multiple teams and stakeholders, with the audience of these projects being our clients and members.
Act as a peer leader on the Plan Design team among the other team members
Ensure that the artifacts delivered meet industry standards
Improve current project trackers, KB pages, and knowledge on the team through project leadership.
Create portals for our new and renewal clients in the implementation season to ensure accuracy of high-visibility deliverables
Use technical skills to improve existing artifact generation tools by updating & de-bugging rules, and increasing automation of documents
Work with the development team to build internal tools to improve processes as we identify and fix problems
Collaborate cross-functionally with Plan Operations, Eligibility, Member Claims, Product, Development, Legal, Clinical, Copy, Client Success, and other teams to delight our customers