Manager, Permit Operations Business Support - (26-PO-804000-048)

District of Columbia Water and Sewer Authority•Washington, WA

2d•Hybrid

About The Position

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner. The Manager, Permit Operations Business Support provides management and oversight of the staff that support the finances, customer service, Permit Information Management System (PIMS), and intake coordination. Manages, plans and controls the preparation of key financial data, improvements to customer service processes, and standard operating procedures to maximize the efficient operation of Permit Operations.

Requirements

Seven (7) years progressive experience or equivalent education/experience associated with accounting, financial reporting, financial planning, including three (3) years supervisory experience.
Bachelor’s degree in accounting, finance, business management or related field from an accredited college/university.
Demonstrated analytical, planning, and organizational skills.
Excellent leadership, communication, analytical, management and proven interpersonal skills are required.
Ability to construct business strategy and implement strategy formulation and deployment.
Must have advanced proficiency in various software packages including GIS, Outlook, PowerPoint, Excel, and Word, MS Teams, SharePoint, Visio, and PowerBi.
N/A
General office conditions.

Nice To Haves

A master’s degree in accounting finance, business management or related field from an accredited college/university or MBA.
The Project Management Professional (PMP) certification.
Understanding database management is beneficial.

Responsibilities

Manages staff responsible for providing support for all developer related accounts establishment and billing, customer service and administration of DC Water’s Permit Information Management System.
Provides guidance and advice to the Director, Permit Operations on daily operations, financial information, policies, and programs in order to manage and improve the business support processes and develop staff.
Ensures that all professional, technical, and ethical standards are upheld in the financial and business processes.
Provides leadership skills, advancement and training opportunities for direct reports to perform their functions professionally.
Interfaces with customers and resolves complex issues and problems associated with any financial, customer service and business process as they arise.
Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and preparation of status reports for Permit Operations.
Develops and implements plans and objectives to impact business results and improve financial and business processes.
Performs other duties and projects as assigned at the discretion of the Director, Permit Operations.
Provides daily planning and administration in the selection, assignment, supervision, promotion, discipline, and training of personnel within the Section.
Interacts with co-workers in the department and throughout the Authority, Inspectors, Engineers, Developers, etc.