Manager, People Operations, Convex US

Convex Insurance

About The Position

Based in Princeton, NJ, the Manager, People Operations plays a critical role in driving HR operational excellence for a multi-state organization. This role is responsible for designing, optimizing, and scaling HR processes through technology, data, and continuous improvement practices. Reporting to the Head of Human Resources, this critical position serves as a key catalyst in elevating the People Team from process management to a strategic powerhouse that aligns seamlessly with Convex US goals for agility, growth, and engagement. With this role comes the opportunity to contribute to building scalable processes, ensuring rock-solid compliance, and championing HR service delivery in a way that’s as innovative as Convex itself. We are looking for someone who is proactive, data-driven and can turn challenges into opportunities. The ideal candidate will maintain a people-first culture and balance strategic vision with hands-on execution to ensure people operations are efficient, compliant, and aligned with business objectives.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
7+ years of progressive HR experience, with a strong focus on HR operations, systems, and process improvement
Experience supporting a multi-state or geographically dispersed workforce
Hands-on experience with HRIS and HR technology ecosystems; system implementation or optimization experience strongly preferred
Strong understanding of U.S. employment laws and compliance considerations
Proven ability to use data, metrics and AI to improve operational performance and inform decisions
Strategic and systems-oriented thinking
Strong project and stakeholder management skills
Data literacy and analytical mindset
Customer-centric approach to HR service delivery
Excellent communication and influencing skills
Ability to thrive in a fast-paced, evolving environment

Nice To Haves

US HR professional designation (SHRM-CP/SHRM-SCP, PHR/SPHR)
Experience with digital enablement initiatives
Background in lean process improvement, Six Sigma, or similar methodologies

Responsibilities

Lead the design, standardization, and continuous improvement of core HR processes across all states, including onboarding, offboarding, employee data management, benefits administration, payroll coordination, and policy administration
Identify inefficiencies and pain points within HR workflows and implement scalable, technology-driven solutions
Develop and maintain process documentation, SOPs, and service delivery models to ensure consistency and efficiency.
Take charge of project management for People Operations initiatives, ensuring flawless execution of day-to-day responsibilities and special projects.
Lead HR’s response to annual audits with confidence and precision—ensuring our documentation, systems, and processes are always audit-ready.
Partner with Finance on payroll accounting, reconciliations and tax compliance.
Serve as product owner for Convex US HR systems (e.g., HRIS, ATS, performance management, learning platforms)
Partner with IT and vendors to manage system implementations, upgrades, integrations, and data integrity.
Leverage automation, self-service tools, and digital workflows to reduce manual work and improve service delivery.
Ensure systems adequately support our multi-state compliance and reporting needs.
Design HR service models that prioritize clarity, responsiveness, and ease of use for employees and managers
Use employee feedback, HR metrics, and journey mapping to identify opportunities to enhance the employee experience
Establish and monitor HR service-level standards and support inquiry resolution processes
Define and track HR operational metrics and KPIs (e.g., cycle times, system usage, employee inquiries, adoption rates)
Develop dashboards and insights that demonstrate HR’s impact on productivity, workforce effectiveness, and business outcomes
Support the Head of HR in transforming operational data into actionable recommendations
Ensure HR operational processes comply with federal, state, and local employment laws across multiple jurisdictions capturing regulatory changes and required policy updates.
Maintain strong data privacy, security, and records management practices
Act as a strategic thought partner on operational strategy and transformation initiatives
Drive change management efforts related to new systems, processes, or policies to ensure adoption and success
Train HR team members, managers, and employees on new tools and processes