Manager, People Experience (HR Technology)

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewManager, People Experience (HR Technology) leads the design, pilots, deployment, and ongoing execution and maximization of restaurant employee-facing technologies and initiatives aligned to attracting, hiring, onboarding and orientation programs aimed at continuously improving the experience of crew and managers in U.S. McDonald’s-brand restaurants.

Requirements

Strategic leader with deep understanding of employee experience strategies, processes, able to identify needs and craft solutions to address them at scale.
Ability to manage multiple projects in parallel with thoughtful prioritization, attention to detail, working collaboratively with teams and as an individual contributor to achieve program objectives.
Adapts to changes in priorities with ease, comfortable working “in the gray” while defining the way forward.
Strong presentation, influencing, and facilitation skills to educate and inform key stakeholders at varying levels of seniority.
Demonstrated experience collaborating cross functionally with a variety of stakeholders, supported by strong interpersonal skills and an aptitude for building rapport.
Ability to shift project direction and priorities quickly to drive maximum program impact.
Demonstrated ability to work in a matrix environment.
Keen understanding of labor landscape and demographic shifts.
Opportunity to manage a part-time and/or full-time resource to support various program workstreams.
Experience working with third party vendors preferred.
Enterprise-level project management experience required.

Responsibilities

Manages timelines, resourcing, vendors (such as McHire powered by Paradox), and stakeholder engagement plans to pilot, deploy, and maximize multiple workstreams supporting the People initiatives.
Collaborates closely with the broader U.S. People team to develop iterative short-term plans, product roadmaps and manage project transitions.
Monitors program KPIs and success metrics and gleans insights for the overall program strategy and ongoing execution.
Partners closely with vendors and global teams to align employee experience strategies and advise on scalability of key technologies and/or initiatives.
Integrates program elements into existing structures, within the People function as well as adjacent teams (e.g., U.S. Operations).
Builds feedback collection systems to understand end-user experiences, highlights pain points and communicates with initiative stakeholders to confirm or evolve practices and builds workplans to implement changes.
Collaborates with owner/operators, internal, and cross-functional stakeholders to understand needs and ensure communication, training and other support is provided to drive initiative adoption, effective use, and positive user sentiment.