Manager, People Business Partner Support Center

Bagel Brands•Denver, CO

8d•$95,000 - $105,000•Hybrid

About The Position

The Support Center Manager, People Business Partner serves as a strategic partner to Support Center and Executive leaders, enabling business performance through strong people practices, talent development, and effective execution of people programs. This role balances strategic partnership with hands-on leadership, ensuring talent management programs, people processes, and employee experiences are delivered consistently and effectively within the Support Center. In alignment with Bagel Brands’ Mission, Vision, and Values, this role fosters a culture of ownership, accountability, growth, and support—helping leaders and teams do their best work.

Requirements

Bachelor’s degree required; HR or related field preferred.
5–8 years of progressive HR experience, including business partner or generalist roles.
Demonstrated experience partnering with senior leaders in a corporate or support center environment.
Experience supporting performance management, talent reviews, and employee relations.
Strong judgment, communication, and relationship-building skills.

Nice To Haves

Experience in restaurant, retail, hospitality, or other fast-paced environments preferred.

Responsibilities

Strategic People Business Partnership Serve as the primary People Business Partner for Support Center leaders and members of the Executive Team, providing guidance on organizational design, performance, engagement, and talent decisions.
Translate business priorities into people strategies that support growth, effectiveness, and culture.
Act as a trusted advisor on employee relations, leadership effectiveness, performance management, corrective actions, and change management.
Talent Management & Development (Support Center) Partner with Director, Talent Management and People Leaders to execute performance management, talent review, and succession planning processes for the Support Center.
Ensure consistent, high-quality performance conversations, goal alignment, and development planning.
Partner with Support Center leaders on organizational design, ensuring departmental structures, role clarity, and talent deployment align with evolving business priorities and strategic goals.
Support leadership development efforts by reinforcing leadership competencies and development expectations within the Support Center.
Partner on career pathing, succession planning, internal mobility, and readiness planning for key roles.
Employee Relations & Culture Lead employee relations efforts for the Support Center, including investigations, conflict resolution, and performance management support.
Coach leaders on effective feedback, accountability, and employee engagement practices.
Serve as a culture ambassador, reinforcing Bagel Brands’ values of ownership, collaboration, and support.
People Processes & Administrative Leadership Partner with Total Rewards, People Services, and Recruiting to ensure smooth execution of people processes, including merit, bonus, performance reviews, onboarding, and offboarding.
Partner with Total Rewards to support compensation decisions for the Support Center, ensuring internal equity, market alignment, and thoughtful application of benchmarking insights from a business partner perspective.
Own the end-to-end onboarding process for Support Center employees, partnering with hiring managers to ensure timely coordination, role clarity, system readiness, and a positive new hire experience aligned with Bagel Brands’ Mission, Vision, and Values.
Support communication and rollout of people programs, ensuring clarity, adoption, and consistency.
Identify process gaps or inefficiencies and partner on continuous improvement efforts.
Talent Analytics, Insights & Adoption Analyze and interpret Support Center talent data, including performance outcomes, readiness, internal mobility, engagement themes, and turnover trends.
Partner with the Director of Talent Management to prepare insights that inform talent reviews, workforce planning, and leadership decisions.
Support leaders with data-informed preparation for performance and talent conversations.
Drive local adoption and follow-through on talent and engagement initiatives, ensuring leaders translate insights into action.
Provide feedback and recommendations to improve enterprise talent programs based on Support Center experience.
Collaboration with Recruiting & Workforce Planning Operate as part of the Support Center People triad alongside Support Center Recruiting and Support Center leaders.
Support internal mobility and pipeline development in collaboration with Recruiting and Talent Management.
Use talent data and insights to anticipate needs and inform workforce planning discussions.