Manager, PD Retention

DAVITA • Lakeside Park, KY

15h

About The Position

Home Retention Manager is responsible for clinical oversight of the Home Programs (peritoneal dialysis and home hemodialysis). Specific Home Program oversight includes: clinical outcomes, quality improvement, survey readiness, implementation of home remote monitoring capabilities, and creating a Special Place to foster the development and growth of home teammates. Home Retention Manager has leadership responsibility to cover up to two Divisions approximately 60 home programs and work in collaboration with Home Divisional Leads, Regional Home Managers, Clinical Services, Facility Administrators, and Home Nurses to monitor and influence clinical outcomes. Home Retention Manager are the subject matter expert for home modalities and provide direct clinical support to home leadership, physicians and direct care staff.

Requirements

• Demonstrated ability to establish strong relationships as the home subject matter expert and lead through influence
• Demonstrates an inclination for continuous improvement and innovation
• Ability to understand and influence different points of view to drive change
• Commitment to patient-centered care & leveraging home remote monitoring technology
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with a variety of teammates and partners. You must be comfortable and confident in interacting with physicians, nurses, regional operations directors and facility administrators while modeling DaVita’s values of Service Excellence, Accountability, Fulfillment and Fun.
• Demonstrated time management skills and ability to work independently, handle multiple priorities with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through; must be able to drive results
• Demonstrated ability to work well as a member of a team and to foster a positive work environment
• Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills with the ability to develop action plans and drive implementation
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Demonstrates professionalism and courtesy in talking with teammates and patients
• Demonstrates empathy, consideration, and respect for teammates and patients
• RN license in state of employment required or compact licensure
• Valid driver’s license in state of employment and positive driving record sufficient to meet insurance requirements of company required
• CPR certification required
• Travel: Travel required up to 50% within assigned division
• Nights/Weekends: Will be assigned according to the needs of the business
• Shift Requirements: Teammates must be willing to work opening, mid and closing shifts according to the needs of the business

Responsibilities

• Development and implementation of action plans to drive clinical results
• Monitor and conduct trend analysis of clinical outcomes
• Partnering with Home Leadership to implement action plans and monitor results
• Reviewing home remote monitoring data to assist patient management
• Working directly with home nurses to leverage home remote monitoring technology
• Report out on clinical outcomes and action plans to home leadership team
• Foster physician and nurse relationships to implement clinical initiatives
• Evaluating the training of Home Dialysis Nurses to identify opportunities
• Partnering with Home Dialysis Nurse preceptors to train and develop Home Nurses
• Attend team meetings, phone conferences, and training as needed
• Travel to and from facilities within the assigned Division as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Other duties as assigned.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed