Manager, Patient Transportation

Northwell Health

2d

About The Position

Manages, plans, organizes, and evaluates the staff and activities of the facility’s 24x7 patient logistics operation including, but not limited to the escorting and transporting patients; implementing and maintaining the Transport TeleTracking Information system; picking-up and delivering material and equipment; performing related clerical/recording duties.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Responsibilities

• Provides leadership to Patient Transportation team members and supervisors by communicating and guiding toward achieving department objectives.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Manages the facility’s staff and 24x7 patient logistics operation; implements and operationalizes transport TeleTracking information the health system; designs work flow.
• Educates staff; develops processes in the health system to monitor productivity and convey information to requestors (nursing units, ancillary service departments, etc.); establishes baseline transport criteria and define zones.
• Acts as the health system administrator and provide ongoing support; recommends, implements, and adheres to approved operational and service goals and objectives.
• Prepares and communicates special reports pertaining to operations, productivity, volumes, operational performance, justification and/or corrective action; implements and maintains service agreements between department and customers.
• Ensures implementation, and evaluation of approved operational policies, procedures and processes; ensures related operational training for staff and orientation for service clients through the use of rounding, productivity reports and service agreements; selects, mentors, leads, and evaluates direct reports; oversees the selection, mentoring, leadership, and evaluation of indirect reports.
• Builds and maintains productive intra-departmental work relationships to optimize operations through the use of rounding, productivity reports and service agreements; ensures operating compliance with government and agency regulations.
• Manages resources including operating budget, supplies, equipment, space, staff and information; develops, implements and evaluates approved operating budget; maintains records, reports on performance, and recommends corrective action or justifies variances.
• Plans and ensures adequate supplies on-hand; monitors evaluation of equipment and recommendations for maintenance, repair, upgrade or replacement.
• Participates in the planning and utilization of space; oversees the maintenance and integrity of conventional and computer-aided records and information.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager