Manager Patient Outreach, IHCI

Community Health Network • Indianapolis, IN

4d

About The Position

The Manager of Patient Outreach for IHCI will lead the development and management of a centralized call center dedicated to proactive patient engagement. This role is critical to advancing care management initiatives and improving outcomes under value-based care contracts. You will oversee daily operations, optimize workflows, and ensure high-quality patient interactions that align with organizational goals.

Requirements

• Associate degree (or equivalent) in healthcare administration, business, or related field is required or
• Bachelor’s degree in progress with an estimated graduation date provided at the time of hire, is required.
• Five (5) or more years of experience in healthcare operations, call center management, or care coordination is required.
• Five (5) or more years of population health, care management, and/or patient engagement strategies is required.
• Strong leadership and team management abilities.
• Excellent communication skills (oral and written).
• Critical thinking and problem-solving skills.
• Ability to act as a servant leader and foster collaboration.
• Strategic thinking and decision-making capabilities.

Responsibilities

• Recruit, train, and manage outreach specialists. Foster a culture of accountability, professional development, and high performance.
• Establish and manage call center processes for outbound patient outreach, focusing on care coordination, gap closure, and engagement.
• Ensure adherence to HIPAA and organizational standards. Implement quality assurance measures and address operational issues promptly.
• Partner with clinical and operational teams to align outreach priorities. Prepare and present performance reports for leadership.
• Drive initiatives for technology adoption, workflow optimization, and scalability. Position the team for future growth and potential expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees