Manager - Patient Flow

UMass Memorial Health•Milford, MA

43d•Onsite

About The Position

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Patient Flow Manager is responsible for coordinating patient placement and optimizing throughput across Milford Regional Medical Center. This includes collaboration with Nursing, Environmental Services (EVS), Transport, and Staffing to ensure timely admissions, discharges, and transfers. The role provides clinical guidance on patient placement based on unit-specific criteria and directly manages the Float Pool staff to support hospital-wide staffing needs.

Requirements

Graduate of an accredited school of nursing.
Current Massachusetts Registered Nurse license.
BLS certification.
Five or more years of progressively responsible hospital nursing experience.
Supervisory experience.
Strong communication, leadership, and organizational skills.
Ability to manage multiple priorities and collaborate across departments.

Nice To Haves

BS Degree in Nursing.
Certification in clinical specialty.

Responsibilities

Manage patient flow throughout the facility to ensure timely placement and discharge.
Monitor OR and cardiac cath lab schedules to optimize bed availability.
Provide clinical guidance on patient placement based on unit-specific criteria.
Communicate daily with providers, nursing, and administration through rounding, huddles, and email.
Facilitate daily bed meetings and safety huddles.
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with system-wide initiatives.
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.