Manager Patient Financial Svcs (Customer Service)

FMOLHS•Baton Rouge, LA

About The Position

Are you ready to lead a team that keeps healthcare running smoothly? As a Manager of Patient Financial Services, you’ll play a key role in ensuring patients and providers have a seamless financial experience. What You’ll Do: Lead with impact: Oversee a section of our Business Office—either Billing (government or commercial) or Support Services (cash posting, customer service, vendor management, refund analysis, and document handling). Drive efficiency: Manage daily operations to keep processes accurate, timely, and patient-focused. Champion quality: Monitor compliance and implement improvements that make a real difference. Innovate: Spot opportunities to streamline workflows and introduce solutions that enhance performance. Develop talent: Hire, train, and mentor your team to help them grow and succeed. Why Join Us? This is more than a management role—it’s a chance to shape the financial backbone of patient care. You’ll have the autonomy to improve processes, lead a dedicated team, and make a positive impact on the patient experience every day.

Requirements

3 years supervisory experience leading teams.
3 years revenue cycle experience in patient financial services, billing/collections, or managed care—preferably in an acute-care or multi-specialty physician setting.
Bachelor’s degree OR 4 years professional-level experience 6 years paraprofessional experience (accepted in lieu of degree).

Responsibilities

Operational Leadership Manage daily operations to ensure accuracy, efficiency, and compliance.
Monitor productivity targets (e.g., keeping AR > 90 days within limits).
Ensure tasks are completed on time, such as: Billing queues worked daily and kept current.
Receipts, control logs, and bank deposits balanced daily.
Customer Service & Compliance Promote a strong customer service culture in all interactions—patients, staff, vendors, and partners.
Maintain expert knowledge of regulations, laws, and best practices.
Train staff thoroughly on compliance requirements, including HIPAA and Joint Commission standards.
Financial Accuracy & Reporting Review and reconcile reports, logs, and accounts (e.g., electronic remits, batch postings, billing edits).
Collaborate with other departments to create and improve reporting tools.
Policy & Process Improvement Ensure adherence to hospital policies for refunds, write-offs, and financial assistance programs.
Identify recurring issues and lead solutions in partnership with leadership.
Suggest and implement policy and procedure changes for continuous improvement.
Team Leadership & Development Conduct regular team meetings for education, goal tracking, and feedback.
Provide staff with tools and resources to succeed.
Complete performance appraisals, coach employees, and handle disciplinary actions.
Interview and hire candidates for departmental vacancies.
Budget & Strategic Planning Assist in developing department budgets and monitor compliance.
Analyze costs and justify variances.
Other Responsibilities Serve on committees and handle special projects as needed.
Perform other duties to support the success of the department.