Manager - Patient Experience - Full Time 8 Hour Day Shift (Exempt)

University of Southern California•Glendale, CA

3d•$81,000 - $133,000•Onsite

About The Position

The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at USC Verdugo Hills Hospital (USC-VHH). In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities of the department centered on our colleagues, our patients and their families. The position will support the achievement of high level patient satisfaction, employee engagement, and service excellence throughout USC-VHH. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, project roll out and program facilitation as assigned. As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.

Requirements

Bachelor’s degree required.
Minimum Experience: Three years’ experience in healthcare and/or hospitality field, with demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.
Diplomatic approach to problem solving.
Excellent oral and written communication and analytical skills.
Certified Patient Experience Professional certification obtained within one year of hire.