Manager - Patient Experience - Full Time 8 Hour Day Shift (Exempt)
About The Position
The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at USC Verdugo Hills Hospital (USC-VHH). In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities of the department centered on our colleagues, our patients and their families. The position will support the achievement of high level patient satisfaction, employee engagement, and service excellence throughout USC-VHH. The position also assists in the deployment of support tools and ensures that they are effectively used on an operational basis. Manage communication, project roll out and program facilitation as assigned.
Requirements
- Bachelor’s degree required.
- Minimum Experience: Three years’ experience in healthcare and/or hospitality field, with demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.
- Diplomatic approach to problem solving.
- Excellent oral and written communication and analytical skills.
- Certified Patient Experience Professional certification obtained within one year of hire.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Manage communication, project roll out and program facilitation as assigned.
- Coordinate and provide patient and family centered care
- Assist in the long range planning and managing of the activities of the department centered on our colleagues, our patients and their families.
- Support the achievement of high level patient satisfaction, employee engagement, and service excellence
- Assist in the deployment of support tools and ensures that they are effectively used on an operational basis.
Benefits
- As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center.
- USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
- We provide reasonable accommodations to applicants and employees with disabilities.
- If you need help during the application process, see our application help. For more information about our benefits, see What We Offer.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
