Manager, Patient Experience
HBAConnect•Murrieta, CA
22h
About The Position
The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience. This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors.
Requirements
- Completion of an accredited Registered Nurse program.
- Bachelors degree from an accredited College or University in related field required.
- Current California RN License
- 3 years of clinical experience in an acute with leadership abilities
- 1 year of quality or performance improvement experience including data analysis and management
Nice To Haves
- Masters degree from an accredited College or University in related field preferred.
- Certified Patient Experience Professional (CPXP), preferred
- Certified Professional in Healthcare Quality (CPHQ), preferred
- Experience in patient advocacy or complaint/grievance management, preferred.
Benefits
- Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match and discounted stock plan
- SoFi Student Loan Refinancing Program
- Career development opportunities within its 300+ Subsidiaries!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
