Manager Patient Experience - 15421
About The Position
The Patient Experience (PX) Manager works to identify and implement patient experience improvement activities and to ensure an excellent experience of care for patients and families in all care settings. This is accomplished through facilitating coaching and learning interventions to improve patient experience. This role focuses on creating a patient-centered culture, improving patient satisfaction scores, and ensuring a positive and seamless experience for patients and their families. This position partners with patients, leaders, providers, and staff to realize organizational patient experience goals.
Requirements
- Bachelor's degree in a healthcare, hospitality, business, communications or related field.
- Five years' of related work experience, such as working in a healthcare or customer service role.
- Demonstrated ability to lead projects and work independently and prioritize multiple tasks.
- Demonstrated knowledge of Microsoft Office products.
- Strong written and verbal communication skills.
- Certified Patient Experience Professional (CPXP) by the Patient Experience Institute at time of hire or within 1 year of hire.
- Experience working in patient experience or patient relations.
Benefits
- Competitive Compensation
- Shift Differential
- Professional Development
- Supportive and Experienced Peers
- Medical, Dental, and Vision offered after completion of introductory period
- Paid Time Off
- 403(b) retirement plan with company match
- Company Paid Short & Long Term disability coverage
- Company Paid and Voluntary Life Insurance
- Flex Spending Account
- Employee Assistance Program (EAP)
- Health & Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
