MANAGER-PATIENT ACCESS

Premier Health • Dayton, OH

13d

About The Position

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.
The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.
These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations.

Requirements

• Decision Quality (17)
• Managing Work (35)
• knowledge of Total Work Systems (63)
• Interpersonal Savvy (31)
• good Manager (Boss) Relationships (4)
• effective in Directing Others (20)
• Analytical Skills
• Visionary/Strategist
• Project Management skills
• ownership
• Proactive
• knowledge of the hospital’s financial policies
• process oriented
• proactive in problem solving
• relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians
• flexible with work hours to meet demands of a 24/7 operation
• Minimum Level of Education Required: Associate degree
• Type of degree: Associate degree
• Area of study or major: Healthcare or business-related area
• HFMA CRCR within one year of role.
• Minimum Level of Experience Required: 3 - 5 years of job related experience
• Knowledge of health EMR systems, Microsoft Office suite
• Must have excellent verbal and written communication skills.
• Must have excellent mentoring skills, proven leadership abilities, and advanced interpersonal skills to provide leadership to assigned staff and to maintain effective communication with patients, physicians, visitors, internal employees, and Administration.
• Must have good decision-making skills, can decide and act without having all the needed information.
• Must have demonstrated project management skills/experience.
• Must have the ability to negotiate through multiple disciplines to achieve positive outcomes, resolving patient/physician/ancillary department issues.
• Must have the ability to follow strategic directions and bring forth any potential problems, along with resolutions.

Nice To Haves

• Bachelor’s degree preferred
• Revenue Cycle leadership experience preferred.
• 5-7 years customer service experience

Responsibilities

• overall functioning of assigned areas
• timely collection of demographic, financial, and regulatory information
• assessment of the hospital’s financial and compliance risk related to the delivery of patient care
• overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes
• Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities
• statistical data generation
• monitoring of departmental budget
• policy and procedure manual preparations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree