Manager Patient Access

Cleveland Clinic

27d

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the world. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. In this role, you will ensure patients, families, and visitors have an exceptional experience, from the moment they enter the hospital from the time they return home. This position is a great way to build your management skills while leaving a lasting, positive impression on your community. A caregiver in this position works Monday – Friday, 8:00am – 5:00pm, no weekends and holidays, with on-call requirements as needed.

Requirements

• High School Diploma or GED
• Five years of experience in healthcare or customer service management OR finance, HIS, IT or nursing supervisory experience in a high-volume facility

Nice To Haves

• Additional fellowship or internship level experience preferred but not required
• Registration workflow experience
• Familiarity with operational audits and scheduling
• Experience with EPIC ED registration experience
• Ability to work independently
• Detail-oriented
• Strong adaptability and resilience
• Conflict resolution skills

Responsibilities

• Manage the daily operations of the patient registration and access functions.
• Assist with developing specific departmental goals, standards and objectives that directly support the organization's strategic plan and vision.
• Manage caregiver relations, including performance management, caregiver satisfaction and conflict management.
• Perform and oversee scheduling, recruitment, payroll and student engagement.
• Monitor department budgets, regulatory compliance, department contracts and vendor relations.
• Assist with developing and implementing policies, procedures, standards and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees