Manager, Patient Access

Adventist Health • Roseville, CA

23h • Onsite

About The Position

Adventist Health's corporate headquarters are located in Roseville, California, within the Sacramento metropolitan area, and have been there for over 40 years. In 2019, the company unveiled its WELL-certified campus, designed as a rejuvenating space for associates to collaborate, innovate, and connect, promoting well-being and inspiring optimal work. The Manager, Patient Access role involves supervising and managing hospital Patient Access staff and services. This position works with Patient Access points and hospital management to establish goals, objectives, and staff priorities. The manager is also responsible for reviewing project progress and making recommendations to senior management, exercising professional and supervisory discretion and independent judgment in directing assigned personnel.

Requirements

• Bachelor's Degree or equivalent combination of education/related experience

Nice To Haves

• Master's Degree
• Five years' relevant experience
• One year's leadership experience
• Experience with computer terminals

Responsibilities

• Provides day-to-day technical leadership while performing escalated or complex duties.
• Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered.
• Ensures shifts are covered using regular, float and per-diem staff.
• Uses independent judgment requiring in-depth analysis of variable factors.
• Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach.
• Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
• Coaches employees to correct processes both individually and during monthly area meetings.
• Educates staff on existing and updated protocols for hospital/clinic services.
• Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
• Participates in the full process of hiring new personnel from candidate selection through the on-boarding process.
• Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted.
• Participates in the development of employees.
• Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees