Manager, Patient Access
About The Position
We are so glad you are interested in joining Sutter Health! Organization: PAMF-Sutter Maternity and Surg Ctr Position Overview: Oversees the day-to-day operations and activities performed by Patient Access staff. Responsible for customer service, consistent with the Sutter Health's mission, values and vision. Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department. Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements.
Requirements
- Equivalent experience will be accepted in lieu of the required degree or diploma.
- Bachelor's: Business Administration, Healthcare or related field
- 8 years of recent relevant experience
- Knowledge of third-party regulations and requirements, managed care concepts, and current practices.
- Familiarity with Federal/State and JCAHO requirements for registration.
- Demonstrated analytical and problem-solving skills, as well as having verbal and written communication skills.
- Leadership skills, including team building, coaching/mentoring, with the ability to motivate and engage others.
- Demonstrates tactical and analytical thinking and planning skills, and is able to develop a plan to accomplish objectives, identify obstacles, and resolve operational issues.
- Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
Responsibilities
- Oversees the day-to-day operations and activities performed by Patient Access staff.
- Responsible for customer service, consistent with the Sutter Health's mission, values and vision.
- Collaborates with staff and leadership within the organization to drive standard processes and ensure consistency of practices as well as continuous process improvement within the Patient Access department.
- Makes decisions in fast-paced, fluid environment; actively collaborates with leadership and staff within defined service level agreements.
Benefits
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
