Manager Patient Access Services - Scheduling

#REF!•Plano, TX

14h•Onsite

About The Position

Manager Patient Access Services - Scheduling Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family. Position Highlights Work location\: Texas Health Plano Core Work hours\: Monday – Friday 8\:00a -5\:00p Since 1991, Texas Health Presbyterian Hospital Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. As a 386-bed, full-service hospital, we're proud to deliver exceptional care to North Texans through advanced technology and a dedicated team. We offer a range of specialties, including emergency medicine and trauma, cardiology, neurosurgery and spine care, orthopedics, women's services, adult and adolescent behavioral health, and critical care. Our hospital also provides comprehensive surgical services supported by leading technology and clinical expertise. As we look to the future, a new patient tower under construction and major campus renovations underway will deliver even greater access to advanced care in neuroscience, heart and vascular services, digestive health, and an expanded Emergency Department. Texas Health Plano is a Level II Trauma Facility and the only health care provider in Collin County with Level IV NICU and Level IV Maternal Facility designations. We are also a DNV-certified Comprehensive Stroke Center and Primary Heart Attack Center accredited by The Joint Commission in Hip and Knee Replacement. We're proud to be a four-time Magnet-designated hospital and home to the DFW area's only AACN Beacon Gold adult intensive care unit. Our team members enjoy outstanding benefits, including an on-site childcare center designed to support working parents.

Requirements

Associate's Degree Business Management or equivalent experience; 3 Years Required
3 Years Healthcare insurance, patient access or billing (must include Supervisory or Office Management experience) Required
Scheduling Experience Strongly Preferred
CPI - Crisis Prevention Intervention Training Maintained Annually with in 90 Days of hire Required
Tech-savvy and proficient in Epic, Microsoft Office Suite, and financial/registration software.
Strong leadership, communication, organizational, interpersonal and critical-thinking skills with a focus on customer service and patient advocacy
Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence
Strong problem-solving and critical-thinking abilities, especially in high-pressure situations.
Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail.
Ability to work with diverse patient populations and show empathy in sensitive financial discussions.
Ability to remain composed and decisive in high-stress or complex situations.
Commitment to continuous improvement, accountability, and service excellence.

Nice To Haves

CHAA - Certified Healthcare Access Associate Upon Hire Preferred
CHAM - Certified Healthcare Access Manager Upon Hire Preferred
Bilingual (Spanish) preferred, but not required.

Responsibilities

Team Leadership and Development Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals. Conducts regular performance evaluations and provides developmental opportunities for employees. Mentors and develops staff through goal-setting, coaching, and succession planning. Addresses performance and behavioral issues with actionable feedback. Active and engaged to achieve top percentile outcomes within the PAS division for employee
Operations Management Oversees departmental workflows to ensure efficient operations and resource utilization. Monitors, meets and achieves performance measurements in according to entity KPIs and PAS dashboards Manages daily schedules, ensuring adequate staffing coverage to meet volume demands and balance productivity impact. Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards. Serves as a point of escalation and resolution of complex operational or customer service issues.
Customer Service and Patient Experience Fosters a positive patient journey by modeling customer service excellence and ensuring staff adherence to service standards. Responds to patient and family inquiries or complaints promptly, ensuring timely resolutions. Collaborates with clinical and administrative teams to enhance service quality and patient satisfaction.
Compliance and Financial Performance Ensures adherence to regulatory guidelines, including HIPAA, payer requirements, and hospital policies. Monitors financial performance, including up-front collections and adherence to financial assistance protocols. Supports budget preparation and expense control, including overtime management and cost-efficiency measures.
Technology and Process Improvement Develops and maintains expertise in Patient Access applications and technologies, ensuring effective use by staff. Analyzes performance data to identify and address trends or workflow opportunities. Implements and promotes process standardization, automation, and best practices to improve efficiency. Acts as a change agent, implements improvement for service and RC performance with focus on achievement and high reliability outcomes.
Collaboration and Communication Acts as a liaison between Patient Access and other departments, ensuring alignment with organizational goals. Represents the department and entity in system-wide initiatives, committees, and workgroups. Maintains proactive communication with leadership, staff, and internal/external stakeholders.