Manager Patient Access Service

Houston Methodist • Houston, TX

1d

About The Position

Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. Manages employee training, education and in-services, in addition to unit and/or department meetings, resources and equipment, to ensure staff competency and professional pathway progression. Communicates updates/changes to processes, managed care information, throughput, etc., in a timely manner. Ensures appropriate and timely representation and response for all correspondence, meetings and matters related to Patient Access Services. Builds relationships with external customers to include physicians and physician office staff.

Requirements

• Bachelor’s degree required or additional four years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree
• Five years of patient access services or related experience, of which one year must have been in a managerial role in healthcare; may consider HM employee with five years of patient access services or related experience with HM performance that demonstrates leadership responsibility
• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message
• Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
• Ability to work effectively in a fast paced environment
• Demonstrates flexibility and adaptability in the workplace
• Ability to mentor effectively
• Computer skills to include proficiency in MS Office and EMR software
• Functional knowledge of revenue cycle and managed care

Responsibilities

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department.
• Provides fair and consistent leadership and communication to maintain a competent and engaged employee group
• Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments
• Manages the development and timely monitoring of work distribution and work performance levels for designated staff
• Plans and organizes day-to-day department operations, schedule and activities.
• Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction
• Manages employee training, education and in-services, in addition to unit and/or department meetings, resources and equipment
• Communicates updates/changes to processes, managed care information, throughput, etc., in a timely manner.
• Ensures a safe and effective working environment
• Uses and optimizes information systems to enhance operations
• Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow
• Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance
• Actively participates in intradepartmental and interdepartmental quality improvement processes, as it drives unit process improvement initiatives.
• Assists in the development of department budget and ensures that the department operates in a cost effective manner.
• Implements department strategies to achieve financial target and staffing needs
• Generates reports and data to support key metrics for Patient Access Services functions.
• Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed activities.
• Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change.
• Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals.
• Seeks opportunities to identify developmental needs of self and staff and takes appropriate action.
• Collaborates with key stakeholders, committees, and team leaders to bring new projects and technology into operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager