Manager Patient Access & Community Transition - Eagle Ridge Hospital

Fraser Health

5h • $54 - $78

About The Position

Are you seeking a role where you can leverage both your clinical expertise and leadership abilities? Do you pride yourself on accountability and strive to exemplify integrity, resilience, and confidence? If so, we encourage you to read on!
We are hiring for a Manager, Patient Access & Community Transition (PACT) to join our innovative and supportive leadership team at Eagle Ridge Hospital in Port Moody, B.C.! This is an exciting opportunity to lead the PACT team as well as Allied Health professions such as Physiotherapy, Occupational therapy, Speech Language Therapy, Social Work, and the Outpatient Rehabilitation Clinic. This position is Relief Part Time until March 2027 or return of incumbent.
Eagle Ridge Hospital is a 173-bed hospital in Port Moody, British Columbia, serving the communities of Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra. The hospital offers medical, surgical, and cardiac programs, as well as 24/7 emergency services with over 53,000 visits annually.
The Tri-Cities is an informal grouping of three lively suburban communities of Coquitlam, Port Coquitlam, and Port Moody and two semi-rural residential areas of Belcarra and Anmore that have grown together and are each unique from the other. These stunning communities offer urban living in a picturesque natural setting - the ideal location for the avid city-goer and outdoor enthusiast. The centrally located area of the Tri-Cities offers the perfect hybrid for all lifestyles.
Key highlights of the position include:
Working with diverse teams within Eagle Ridge Hospital and across the regional access and flow network
Leading teams in a digitally enabled setting
Eagle Ridge is a community hospital where you will have the opportunity to collaborate with passionate colleagues who drive innovation and champion teamwork across our site.

Requirements

• Undergraduate Degree in Health Sciences or related field
• Seven years' recent related experience in patient access and flow, discharge planning and Alternate Level of Care within a complex health care environment
• Two years in a leadership role.
• Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
• Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
• Ability to develop and maintain effective working relationships with others within and outside of the organization.
• Ability to implement and troubleshoot systems necessary to collect, maintain and analyze data.
• Knowledge of research methodology, practices and techniques.
• Knowledge of department management processes under collective agreements.
• Excellent oral, written and presentation skills.
• Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
• Excellent investigative, analytical and problem solving skills.
• Ability to work effectively under pressure and with changing priorities and deadlines.
• Knowledge of Information Systems applications, tools and concepts.

Responsibilities

• In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience.
• Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care.
• In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement.
• Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands.
• Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders; ensures Director(s) are informed of significant access/flow/transition activities or developments.
• Ensures an effective complex discharge process at the site by providing oversight, leadership and management of access-related resources, departments or roles such as case management, counselling or other related functions which support the complex discharge process.
• Responsible for the designation and monitoring of Alternate Levels of Care (ALC) processes, systems and protocols.
• Acts as an advocate for patients, residents and families by responding to issues in the program to internal and external stakeholders and agencies; ensures compliance of the complaint review and audit process.
• Acts as a resource for Access staff, FH staff and leadership, and clients and families regarding bed allocation policy, principles, procedures and decision-making. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed and/or clinical service; implements corrective action as required based on reviewing patient access trends and patterns for the clinical service and/or site; works with patient care teams to interpret and implement changes.
• Manages resources through the development of operating budgets as appropriate, review of expenses and the development of action plans.
• Recruits staff; provides leadership and mentorship to staff on individual leadership and development plans; provides regular feedback on performance or performance improvement issues; supports employee recognition processes.
• Participates in strategic planning, program development and the development of short and long term clinical, operational or service plans, including the development, implementation and negotiation of essential service contingency plans.
• Reviews Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establishes department objectives and action plans. Participates in the development, implementation and negotiation of essential service contingency plans.
• Participates and provides input in the implementation and maintenance of access related systems such as Bed Optimization System (BOS) and other related information systems and processes; ensures Fraser Health, MOH and other and regulatory reporting requirements are met.
• Participates/chairs committees in the hospital or community as required on access and transition issues. Develops status reports for Executive Director to apprise on status of access issues, improvements and recommend initiatives.

Benefits

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
• Additional employee discounts and perks available

What This Job Offers

• Job Type: Part-time
• Career Level: Manager