Manager - Parking & Transportation

Kansas City Royals • Kansas City, MO

3d

About The Position

Position is responsible for hiring, training, and supervising 100+ active game day staff members, and developing and maintaining an effective game day Parking & Transportation and Staffing Plans. Responsible for collection, processing, and reconciliation of all parking revenues. Assists with other Ballpark Operations duties when not focused on parking as assigned.

Requirements

• Associate's Degree or High School Diploma with 2 years Supervisory experience in the sports or entertainment industry
• Work independently without close supervision
• Flexible and adaptable to change
• Able to work irregular hours including holidays, weekends, evening, and game events
• Maintain professional attitude that is customer-service oriented
• Effective writing, telephone, and verbal communication skills
• Knowledge of Microsoft Office
• Ability to lift items weighing as much as 25 pounds
• Must be able to be productive in a work environment where the noise level can be high at times
• Specific vision abilities include close vision and ability to adjust focus
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Responsibilities

• Continue and develop complex-wide parking and transportation plan. This plan should be tailored to specific events and size of events
• Develop budget for Parking, Transportation, and Tollgate
• Manage a team of seasonal event staff employees, including hiring, terminating, motivating, and disciplining as needed
• Coordinate with other departments to ensure that all parking and transportation needs are met
• Ensure Guest Service Program is implemented
• Ensure procedures are followed to collect age receipts, and ensure that receipts are recorded, reconciled, and reported to VP of Ballpark Operations
• Develop parking passes and hang tag for each new season
• Other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree