Manager, Owner Onboarding
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary The Owner Onboarding Manager is responsible for leading the sales site Owner Onboarding Team. The Owner Onboarding Manager provides leadership and document presentation training, performance reviews and development for the Team. The Owner Onboarding Manager also partners with site leader and sales team to identify training opportunities for compliance and retention best practices through direct observation, reporting and owner contact. Communicates with the Director of Owner Onboarding regarding potential escalations, process improvement, and individual team member development and training opportunities. Works with the Owner Onboarding Team and site leadership to ensure performance and compliance through the sales document process, customer service and training. Also, completes Owner Certification presentations as needed to support the business along with audit of Certification process with Owner Onboarding Team.
Requirements
- Bachelor Degree or equivalent of education and directly related experience.
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- Basic computer skills, including Microsoft Word and Excel along with Microsoft Power Point and Teams.
- Two (2) years customer service experience required
Nice To Haves
- Expert Contract Standards Expertise preferred
- T+L product knowledge expertise preferred
- Ability to establish immediate relationships with internal and external departments
- 1-2 years of leadership experience preferred
- 1-2 years WVO sales experience preferred
- 1-2 years timeshare and/or real estate experience preferred
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Responsibilities
- Hire, train and manage team to reflect the Wyndham culture of Lead with the Heart initiative.
- Responsible for coaching, motivating and developing team to achieve departmental goals and rescission targets.
- Monitor team and track performance to maximize team effectiveness, development, and productivity. Take appropriate corrective disciplinary action as necessary.
- Oversee performance review process and Payroll for the department. Monitor and inspect all work related courses are up to date.
- Develops and implements operational plans of action through our OKR (Objectives Key Results) to maximize team effectiveness, productivity, retention and compliant sales and document presentations.
- Provide post-sale customer service for sales retention and compliance to deliver exceptional OE and Guest Service Scores.
- Effectively partners, creates value added solutions/initiatives and collaborates with Director of Owner Onboarding
Benefits
- We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
- Travel + Leisure Co. benefits include:
- Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
