Manager, Outside Account Management

DoorDash USA • Houston, TX

17d

About The Position

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About the Role We're looking for a Manager, Outside Account Management to lead and develop a team of Strategic Partner Managers, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager on our regional team within our Outside Account Management organization. The ideal candidate will be based in-region, with travel amount established by the Senior Manager, or as needed, for regional team requirements. We expect travel to be 1-3x a quarter. You’re excited about this opportunity because you will… Lead – Manage a team of Strategic Partner Managers that grow merchants relationships with our key local accounts across the region Influence – Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals Strategize – Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy Develop Business – Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business Analyze – Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business Experiment – Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products

Requirements

• 5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
• 1+ years of experience coaching or developing Strategic Partner Managers to achieve personal and shared goals
• Experience in a client-facing or account management role
• Proven success in connecting regional team members across a larger mission and organization
• Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

• Manage a team of Strategic Partner Managers that grow merchants relationships with our key local accounts across the region
• Work across our Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
• Work with our Merchant Operations team to accomplish a "winning with the merchant" operations strategy
• Produce new investment opportunities by being the local liaison for new products to roll out in your region. This includes everything from Drive to DoorDash For Business
• Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments. Forecast and evaluate OKR achievement for our book of business
• Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed