Manager, Outside Account Management

DoorDash USA•Houston, TX

5d•Hybrid

About The Position

As a Manager, Outside Account Management, you will own the performance, development, and execution of a regional team of Strategic Partner Managers responsible for growing and retaining DoorDash’s most important local merchant relationships. You will play a central role in shaping how we partner with merchants in your region — driving sustainable growth, improving merchant satisfaction, and ensuring our teams execute consistently against regional and company-wide priorities. In this role, you will balance people leadership with strategic problem-solving. You will coach and develop high-performing account managers, establish strong operating rhythms, and partner cross-functionally to unlock new growth opportunities for merchants and the DoorDash marketplace. As a member of the Local Team, you will help build DoorDash’s competitive advantage by winning and growing the best merchants in each city while maintaining a high bar for execution and relationship quality. You will work closely with regional and central partners across Merchant Operations, Product, Marketing, Analytics, and Sales to translate strategy into action, bring new products to market, and continuously improve the merchant experience. This role reports to a Senior Manager within the regional Outside Account Management organization. This role requires traveling within your region (~2-4 times per quarter) to support your team and merchant partners, with additional time working remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

Requirements

5+ years of experience in account management, sales, business development, or a related field, ideally within a high-growth or customer-facing environment
1+ years of experience managing, coaching, and developing account managers or similar client-facing roles, with a demonstrated ability to drive performance through people
Strong experience leading teams in an outside or field-based model, including supporting travel and in-market execution
Proven ability to build and maintain senior-level merchant relationships and navigate complex, multi-stakeholder accounts
Demonstrated success partnering cross-functionally to deliver outcomes across revenue growth, merchant satisfaction, and operational execution
Comfort using data and insights to set goals, prioritize initiatives, and assess performance at both the individual and regional level
Willingness and ability to travel within the region as needed to support team development, merchant engagement, and regional business priorities (approximately 2-4 times per quarter)

Nice To Haves

Experience in the restaurant industry, SMB sales, or fast-paced technology environments strongly preferred

Responsibilities

Lead & Develop: Manage, coach, and develop a team of Strategic Partner Managers to grow and deepen relationships with priority local merchant partners across the region.
Drive Cross-Functional Impact: Partner closely with Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales to improve the end-to-end merchant experience and deliver against regional revenue and growth targets.
Set Regional Strategy: Collaborate with Merchant Operations to define and execute a “winning with the merchant” operating strategy tailored to your region.
Grow the Business: Act as the regional point of contact for new product launches and investments, identifying opportunities to expand adoption of offerings such as Drive and DoorDash for Business.
Analyze & Forecast: Build and leverage models to assess the economic and strategic impact of merchant acquisition, engagement, and retention initiatives. Forecast performance and evaluate progress against OKRs for your book of business.
Test & Learn: Use data and merchant feedback to inform experimentation across initiatives including in-store marketing, commissary kitchens, and new product launches.