Manager, Outside Account Management

Doordash • Los Angeles, CA

437d

About The Position

The Manager, Outside Account Management will lead a team of Strategic Partner Managers to enhance merchant relationships and drive growth within the DoorDash marketplace. This role focuses on developing strategies to improve merchant engagement and performance while supporting the regional goals of the business. The manager will work collaboratively across various teams to optimize the merchant experience and achieve revenue targets.

Requirements

• 5+ years of experience in consulting, strategy, business development, sales, operations, technology, analytics, or related fields.
• 1+ years of experience coaching or developing Strategic Partner Managers.
• Experience in a client-facing or account management role.
• Proven success in connecting regional team members across a larger organization.
• Experience in the restaurant industry, small and medium business sales, or high-growth tech startup environments.

Nice To Haves

• Experience with data analysis and modeling for business decisions.
• Familiarity with the DoorDash platform and its merchant services.

Responsibilities

• Manage a team of Strategic Partner Managers to grow merchant relationships with key local accounts.
• Collaborate with Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to enhance the merchant experience and meet market revenue goals.
• Develop and implement a winning operations strategy in partnership with the Merchant Operations team.
• Identify and produce new investment opportunities as the local liaison for new product rollouts.
• Analyze economic and strategic costs and benefits of merchant acquisition and retention programs, forecasting OKR achievement.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefit
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Couriers and Messengers
• Education Level: No Education Listed