Manager - Outreach and Recovery Support Services (3 PM - 11 PM)

Boston Public Health Commission•Boston, MA

About The Position

The Program Manager position is responsible for overseeing the operations of the ORSS team as they establish relationships, referrals and connect individuals with substance use disorder(s) and experiencing homelessness to emergency shelters, behavioral health services and helping to address barriers to housing. In addition, the Program Manager works with the ORSS team, City businesses, providers and organizations to ensure applicable data is entered in the database system and staff participate in necessary recovery and substance use related trainings.

Requirements

Master's Degree in Public Health, Health or Public Policy Administration with two years of experience in recovery services field OR Bachelor's Degree in human services field with at least two years experience in project management/coordination/recovery OR Six or more years direct experience working in the recovery field combined with life experience.
Demonstrated experience planning, coordinating and implementing complex projects.
Experience with crisis intervention and working with vulnerable populations.
Advanced knowledge & experience with Microsoft Office.
Ability to analyze and interpret data and experience with program evaluation.
Advanced knowledge of local community agencies and health care providers.
Demonstrated cultural competence with the diverse ethnic, cultural and socio-economic groups.

Nice To Haves

Bilingual English/Spanish or Spanish/English preferred.

Responsibilities

Manages the day-to-day operations of the Bureau's Outreach and Recovery Support Services.
Develops and implements protocols and policies to ensure effective operations and compliance with established standards and/or contracted goals & objectives.
Participate in Outreach and Recovery Support Services team meetings; assists Director and Assistant Director(s) with new initiatives and projects and in seeking funding sources; assists in fulfilling monthly, quarterly, and annual reporting requirements; shares in fulfilling critical responsibilities of Director when absent from program.
Works closely with funders and community partners.
Acts as liaison with external and internal team members.
Oversee activities which may include fiscal monitoring; budget management; monitoring of funded programs or agencies to ensure compliance; report preparation and writing; and overall marketing of Bureau's Outreach and Recovery Support Services, including but not limited to distribution of educational materials.
Oversee activities which may include: community education, resource and referral protocols, training of staff and provider agencies in referral and service delivery protocols, including customer service training; development of training and educational materials.
Collaborates and meets with Director and Assistant Director(s) to determine program requirements, standards and goals.
Provide outreach route coordination and respond to 311 requests and alerts during regular shifts and while on-call.
Evaluates projects or initiatives to determine effectiveness and to recommend changes/improvements.
Lead or participate in NIATx process improvement initiatives; works closely with RSB admin team on QI projects and/or changes needed to address challenges and concerns.
Provide supervision to ORSS staff out in the field; responsible to document and discuss performance management concerns with Director, Assistant Director (s) and staff directly.
Coordinates with other departments on data collection, database development and information systems.
Ensure staff are using Pulsepoint and entering data in a timely manner. Provides data entry training as needed to ORSS staff.
Helps hire, train and onboard new ORSS staff and interns.
Works in a confidential capacity with the Director and Assistant Director(s) including personnel materials and matters of a highly sensitive nature and meets regularly with Director and RSB Senior Leadership regarding all aspects of program operations.
Operate independently. Use independent judgment and discretion to make decisions affecting the program and staff as it relates to program operations/services and BPHC policy.
Works to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
Performs other duties as required.