Manager, Outpatient Services - HMHI Downtown Clinic

University of Utah Health•Salt Lake City, UT

17h

About The Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA THIS IS A CLOSED POSITION THAT IS BEING PHASED OUT THROUGH ATTRITION. This position oversees the ambulatory operations for the assigned operational unit within the organization. The incumbent is responsible for managing the operations and strategic planning of human resources, customer/patient services, and financial management for the assigned outpatient function in support of the goals and mission of the organization. The incumbent works with multiple departments, physicians and staff to understand and meet the needs of the surrounding community. This position has no responsibility for providing care to patients. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

Ability to perform the essential functions of the job as outlined above.
Demonstrated leadership skills in planning and directing employees, and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.
Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.
Bachelor's degree in a related area of assignment, or equivalency.
Four years of more progressively responsible management experience.

Nice To Haves

Preferred Master's degree in a related area, or equivalency.

Responsibilities

Performs to required standards for job specific responsibilities and technical competencies.
Talent Management Hiring, training, developing, and communicating with staff.
Financial Management Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
EPE/Service Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Quality Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s).
Performance Management Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams.
Provides feedback and recognition when appropriate.