Manager, Orthotics

AdaptHealth, LLC•Bethlehem, PA

About The Position

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Orthotics Manager The Manager of Orthotics oversees the day-to-day operations of Orthotic Services; coordinate and supervise operations of the department; administer services and orthotic devices as prescribed by a referring physician; and maintain performance improvement activities within the department. Assure competency of all staff members; may assist in formulating budget and evaluating the departments performance. Maintain efficient and effective department operations while requiring compliance with all accreditation, state, federal and local regulatory laws, standards, and protocols.

Requirements

High School Diploma or Equivalent; Associate or bachelor’s degree in business or health care related field preferred
Two (2) years Healthcare experience preferably in orthotics or HME is required.
Valid and unrestricted driver’s license in the state of residence

Nice To Haves

Experience with liaison, discharge planning or referral coordinator experience is preferred.

Responsibilities

Managing all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
Oversees the day-to-day operations of the Orthotic team, including, but not limited to the following: creating and monitoring a labor budget, payroll, scheduling, training/cross-training, hosting in-services/meetings, staging equipment, ensuring you have working vehicles, facility/risk management, loading and unloading vehicles, populating KPIs such as the DHL and DPR, handling incomplete stops or paperwork issues.
Ensuring that employees are treating our patients, new and existing, to the highest level of customer service possible.
Oversee and monitor dispatch route maximization, clearing the route and following and/or improving the overall process.
Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs
Ensures staff are competent in provide patient care and services, troubleshooting, risk management, and ergonomics, completing new hire and annual competency assessments.
Assist with implementation of quality improvement programs (process) to meet company policies.
Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
Ability to observe and evaluate treatment effect and recommend changes to physician if necessary
Serve as a liaison between administration, patients, physicians, and other healthcare providers
Ensure effective maintenance of records pertinent to personnel and operation of the department
Prepare reports regarding Orthotics services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget
Ensure compliance with accreditation standards and requirements; enforcing adherence to requirements; advising leadership and Compliance on needed actions
Develop and maintain working knowledge of current HME products and services offered by the company
Complete assigned compliance training and other educational programs as required
Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Other duties as assigned.