Manager, Operations

AdaptHealth•Phenix City, AL

32d

About The Position

AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Regional Operations Manager Responsible for the control, management, and operating efficiencies of multiple AdaptHealth locations. Ensures all operational tasks are prioritized, delegated to the appropriate personnel, and completed in a timely fashion, and of the highest degree of quality. Oversees all operational departments workflow and personnel, including but not limited to, orthotics, customer service, dispatchers, operations, fleet, and all related supervisors. The manager may also serve as the site leader and serve as the liaison with regional leadership and serve as the representative of the company within the community.

Requirements

An associate degree from an accredited college required, bachelor’s degree preferred
Three (3) years’ experience in the HME industry is required
Two (2) years’ experience in the Customer Service or Management is required
Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
Valid and unrestricted driver’s license in the state of residence

Responsibilities

Comply with all applicable company policies, procedures, and patient protocols.
Managing all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily.
Oversee and monitor multiple locations, responsible for overseeing the dispatch group and following and/or improving the overall process.
Works with staff to effectively identify and maximize order capture rate
Monitors and Directs the daily routing activity to ensure delivery frequencies & geographic routing is in place at each location.
Works with each location to effectively identify appropriate stock levels per location to minimize inventory balances.
Ensures monthly physical inventories are completed, are accurate and are on time.
Audits to ensures Lot / Serial numbers are tracked correctly in Brightree & MHM documentation
Directs cross branch transfers to reduce the need of vendor purchasing on slow moving products in branch location’s
Responsible for training and communication of all operational process changes to location staff members
Maintains accurate data and provides reports as requested by management.
Participates in surveys made by authorized governmental agencies.
Assist in branch preparation to receive full Brightree warehouse management system.
Works with local branches to assist in customer concern investigations, reports & resolutions
Works with local branches as a liaison to assist in understanding and obtaining company goals.
Create and implement “Branch Internal Field Office Audit” & work with Branches on getting and staying compliant.
Focused on overall growth of regions starts volumes and revenue
Ensures employees are trained and have completed necessary licensing, compliance training, competencies, and any annual assessments.
Manager is also responsible for day to day interactions with employees which may include using conflict management skillset.
Collaboration and fostering relationships with member health systems, hospice partners and key community referral sources
Looks for process improvement opportunities and makes recommendations to leadership
Maintains overall direct expenses at or below budget.
Continuously reviews trends in referral satisfaction and complaints, determines root cause analysis, and implements appropriate communication/measures for improvements.
Other duties as assigned.