Manager, Operations

ESQUIRE DEPOSITION SOLUTIONS LLC•Los Angeles, CA

24d•$80,000 - $135,000•Hybrid

About The Position

As an Operations Manager, you’ll be responsible for the strategic and day-to-day performance of your office. From coaching staff and optimizing resource usage to directly supporting clients and managing key financial metrics, you'll ensure smooth operations and foster a culture of excellence and accountability. This is a highly collaborative role where leadership, service delivery, and cost control go hand in hand.

Requirements

Excellent communication, time management, and problem-solving skills; ability to lead with empathy and accountability
3–5 years of management experience in a service-driven environment; background in legal support, staffing, or operations a plus
Proficiency in Microsoft Office Suite and a willingness to learn new platforms
Client-first mindset, strong leadership presence, detail-oriented, and adaptable under pressure

Nice To Haves

background in legal support, staffing, or operations a plus
College degree preferred

Responsibilities

Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience
Build and maintain strong client relationships through onboarding, support, and proactive communication
Manage revenue retention and office profitability by overseeing service delivery, staffing, and expense control
Coordinate with internal teams and national support centers to respond to client needs quickly and effectively
Maintain high-quality standards for service partners (court reporters, videographers, interpreters) and ensure appropriate resource coverage
Oversee office logistics including supplies, scheduling, and equipment
Step in as needed to assign resources, confirm coverage, or resolve job-related issues
Consistently promote and embody Esquire’s values in your leadership

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