Manager, Operations

ESQUIRE DEPOSITION SOLUTIONS LLC • Chicago, IL

37d • $75,000 - $95,000 • Onsite

About The Position

As an Operations Manager, you’ll be responsible for the strategic and day-to-day performance of your office. From coaching staff and optimizing resource usage to directly supporting clients and managing key financial metrics, you'll ensure smooth operations and foster a culture of excellence and accountability. This is a highly collaborative role where leadership, service delivery, and cost control go hand in hand.

Requirements

• Excellent communication, time management, and problem-solving skills; ability to lead with empathy and accountability
• 3–5 years of management experience in a service-driven environment; background in legal support, staffing, or operations a plus
• Proficiency in Microsoft Office Suite and a willingness to learn new platforms
• College degree preferred
• Client-first mindset, strong leadership presence, detail-oriented, and adaptable under pressure

Nice To Haves

• background in legal support, staffing, or operations a plus
• College degree preferred

Responsibilities

• Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience
• Build and maintain strong client relationships through onboarding, support, and proactive communication
• Manage revenue retention and office profitability by overseeing service delivery, staffing, and expense control
• Coordinate with internal teams and national support centers to respond to client needs quickly and effectively
• Maintain high-quality standards for service partners (court reporters, videographers, interpreters) and ensure appropriate resource coverage
• Oversee office logistics including supplies, scheduling, and equipment
• Step in as needed to assign resources, confirm coverage, or resolve job-related issues
• Consistently promote and embody Esquire’s values in your leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees