Manager, Operations

MTM Transit

27d•Onsite

About The Position

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! What will your job look like? The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. Location: This position will be onsite daily in our Phoenix office. What you’ll do: Oversight of Drivers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline Monitor daily performance through implementing strategic plans to achieve performance KPIs Manage driver staffing level needs as well as assigned vehicle allocations to ensure adequate coverage, capacity and utilization Respond to complaints and grievances and follow-up with corrective action Provide guidance and coaching to direct reports Promote a safe workplace and safe work methods, attend and participate in monthly driver safety meetings Train, retrain and update policies, procedures and safety guidelines Perform Driver/employee evaluations as required by contract, as well as ADA, DOT, and FTA requirements Communicate regularly with clients to ensure positive productive relationships, and to assist them with updates, information, and system upgrades as needed Collaborate with and support other departments within the AAA organization Other duties as assigned

Requirements

High school diploma or G.E.D equivalent
Bachelor’s Degree or equivalent combination of education and experience in a related field
5+ years of experience in transit management
Experience supervising hourly personnel in a passenger transportation environment
Must possess a valid driver’s license
Strong problem-solving skills
Excellent communication skills and ability to talk to employees at all levels
Knowledge of basic safety and training procedures
Thorough knowledge of ADA, DOT, FTA regulations preferred
Ability to understand and administer disciplines, as well as difficult conversations
Proficient in the use of Microsoft Office (Word, Excel, etc.)
Map reading and driving experience preferably in a demand responsive service environment
Capabilities as it relates to data analytics preferred
Ability to maintain high level of confidentiality
Knowledge of driver workforce management scheduling/routing preferred
Regular attendance is required
Ability to train in a classroom and behind the wheel setting

Nice To Haves

Previous management experience in the Para-Transit or livery industries, preferred
Previous management experience in a union environment, preferred
Previous experience working with an on demand or ride share service, preferred

Responsibilities

Oversight of Drivers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance, and discipline
Monitor daily performance through implementing strategic plans to achieve performance KPIs
Manage driver staffing level needs as well as assigned vehicle allocations to ensure adequate coverage, capacity and utilization
Respond to complaints and grievances and follow-up with corrective action
Provide guidance and coaching to direct reports
Promote a safe workplace and safe work methods, attend and participate in monthly driver safety meetings
Train, retrain and update policies, procedures and safety guidelines
Perform Driver/employee evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with clients to ensure positive productive relationships, and to assist them with updates, information, and system upgrades as needed
Collaborate with and support other departments within the AAA organization
Other duties as assigned