Manager, Operations

American National Standards Institute•Washington, DC

1d•$76,000 - $95,000•Onsite

About The Position

Join our team and influence accredited conformity activity around the world! Location: Fort Wayne, IN or Washington, D.C. (ANAB office-based highly preferred) Travel: Occasional domestic travel required About ANAB ANAB is the largest multi-disciplinary accreditation body in North America with offices in Washington, D.C., and Fort Wayne, IN. We work with government regulators, top organizations, and industry leaders worldwide to play an important role in ensuring health and safety, protection of the environment, and the quality of goods and services. We support the development of national and international policies and standards and conduct assessments to make sure our clients meet requirements and are competent to do their work. ANAB is a global leader in accreditation, known for professionalism, teamwork, and a reputation for precision and value. Role Overview We are seeking a Manager of Operations to lead and support the delivery of accreditation activity and assessment services in accordance with ANAB's documented processes. This role manages operational staff and serves as a key point of contact for clients, assessment team members, and committee members. The Manager of Operations plays a vital role in maintaining the efficiency, accuracy, and quality of ANAB's operational activities — including oversight of the assessment coordination process, workload allocation, invoice management, and process improvement initiatives. This position is well-suited for a detail-oriented, team-focused professional with strong organizational skills and a commitment to service excellence.

Requirements

Strong organizational and project management skills with the ability to prioritize and manage multiple activities simultaneously.
Excellent customer service and problem-solving capabilities.
Attention to detail and commitment to quality and accuracy.
Clear, professional communication — written, verbal, and interpersonal.
Ethical conduct, professionalism, and sound judgment in stakeholder interactions.
Adaptability and demonstrated capacity to embrace change.
Associate degree required; bachelor's degree preferred.
At least 8 years of relevant experience may substitute for an Associate degree.
At least 3 years of relevant experience in operations, accreditation, or a related field.
Proficiency with Microsoft Office (Word, Excel, Outlook) and strong keyboarding skills.
Strong written and verbal communication skills; ability to work effectively with diverse audiences.
Commitment to continuous learning and adaptability under pressure.

Nice To Haves

Knowledge of ANAB accreditation rules, processes, and applicable scheme requirements preferred.
Familiarity with quality principles, conformity assessment systems, and continuous improvement practices.
Experience managing or leading a team.

Responsibilities

Manage and support operational staff to ensure unit and company-wide processes and metrics are maintained.
Oversee coordination of the assessment process, including team assignment, in conformance with ISO/IEC 17011.
Monitor and allocate Operations unit workload and ensure effective use of resources.
Oversee the new CAB application workflow and approval of assessment team member invoices.
Troubleshoot and resolve unique issues with clients, team members, and staff.
Establish, maintain, and improve processes within assigned task areas, including training and documentation.
Collect, monitor, and analyze metrics and performance indicators to identify opportunities for process improvement.
Collaborate with Technical staff and cross-functional teams to address issues and support operational goals.
Participate in internal audits and external evaluations; implement corrective action as required.
Communicate operational improvements to applicable staff and leadership.