Manager, Operations

Cetera Financial Group•Saint Cloud, MN

15d•$87,000 - $137,000•Hybrid

About The Position

Cetera Financial Group is seeking a brokerage back-office Operations Manager for our company’s office located in St Cloud, MN. This is an outstanding opportunity to provide influential leadership for our growing brokerage operations team! Core Responsibilities: Lead and manage a Brokerage Operations teams to ensure processes, guidelines and WSP requirements are achieved, key metrics are met or exceeded, and all team members work collectively to create a high quality internal and external customer service experience for our advisors, clients and industry B/Ds. Ensure adherence to regulatory rules. Such as facets of our industry Customer Protection Rule - SEA 15c3, Reg SHO, CNS settlement and Broker Fails. Experience leading brokerage back-office functions. Such as, Physical stock certificates, Purchase & Sales (P&S), Corporate Actions and securities processing for dividend and interest allocations. Working knowledge of operational aspects of Finance, Accounting, Client Account Transfers, Mutual Funds and Investor Communications (proxy, prospectus, corporate actions). Identify process issues/concerns, analyze issues and provide insightful and timely recommendations for improvement. Ensure all employees understand and achieve SLAs and Quality standards by developing a strategy for addressing opportunities in either of these areas. Meet with your employees regularly to remove barriers, ensure transparency of information and stumbling blocks that inhibit effective employee and organizational performance. Act as a liaison with external vendors as well as internal departments and business leaders to build strong partnerships. Identify, interview and hire candidates for open positions. Partner with the training coordinator to identify key skills required for all new employees as part of achieving proficiency in their roles. Contribute to and cultivate a culture of compliance while focusing on risk avoidance and mitigation. Monitor and enforce policies/procedures with all business units. Oversee and provide input for formal Written Supervisor Procedures (WSPs) as well as update them as needed as systems, policies, & procedures change. Providing development and daily task coaching to their respective team. Provide training to teams as necessary Recognize when new processes/policies need to be communicated to field users and work with SMEs and Marketing to publish content for internal & field users Prepare and present applicable information to governance committees as needed to support your business unit Monitor team key performance and metrics reporting

Requirements

Experience in the brokerage financial industry including applicable regulatory rules.
Experience leading other Supervisors and team members.
Proficiency in Microsoft Office suite.
Strong verbal and written communication.
Ability to work quickly under pressure and self-motivated.
Ability to build relationships and influence peers
FINRA Series 7, 24, 27.
Bachelor’s degree
Prior experience working in an advisor office
5 years of related experience in financial service, operations or customer service

Nice To Haves

Familiarity with Broadridge/Schwab/Fidelity/Pershing systems
Advisory platforms. For example, Orion and Envestnet.

Responsibilities

Lead and manage a Brokerage Operations teams to ensure processes, guidelines and WSP requirements are achieved, key metrics are met or exceeded, and all team members work collectively to create a high quality internal and external customer service experience for our advisors, clients and industry B/Ds.
Ensure adherence to regulatory rules. Such as facets of our industry Customer Protection Rule - SEA 15c3, Reg SHO, CNS settlement and Broker Fails.
Experience leading brokerage back-office functions. Such as, Physical stock certificates, Purchase & Sales (P&S), Corporate Actions and securities processing for dividend and interest allocations.
Working knowledge of operational aspects of Finance, Accounting, Client Account Transfers, Mutual Funds and Investor Communications (proxy, prospectus, corporate actions).
Identify process issues/concerns, analyze issues and provide insightful and timely recommendations for improvement.
Ensure all employees understand and achieve SLAs and Quality standards by developing a strategy for addressing opportunities in either of these areas.
Meet with your employees regularly to remove barriers, ensure transparency of information and stumbling blocks that inhibit effective employee and organizational performance.
Act as a liaison with external vendors as well as internal departments and business leaders to build strong partnerships.
Identify, interview and hire candidates for open positions.
Partner with the training coordinator to identify key skills required for all new employees as part of achieving proficiency in their roles.
Contribute to and cultivate a culture of compliance while focusing on risk avoidance and mitigation.
Monitor and enforce policies/procedures with all business units.
Oversee and provide input for formal Written Supervisor Procedures (WSPs) as well as update them as needed as systems, policies, & procedures change.
Providing development and daily task coaching to their respective team.
Provide training to teams as necessary
Recognize when new processes/policies need to be communicated to field users and work with SMEs and Marketing to publish content for internal & field users
Prepare and present applicable information to governance committees as needed to support your business unit
Monitor team key performance and metrics reporting