Manager, Operations

Emory Healthcare•Atlanta, GA

3h•Onsite

About The Position

OVERVIEW: This position supports the Emory Healthcare Veterans Program. Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic. Coordinates activities within the Section to maintain an effective operating environment. Ensures compliance with policies, procedures and regulatory guidelines. In conjunction with Section leadership, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions. Helps evaluate Section operations and makes suggestions for improvements. Supports the achievement of Section performance targets and financial goals. Equipment and Supplies: Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice. Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment. Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning. Patient Care and Advocacy: Manages daily operations to ensure the Section is providing quality patient care. Communicates with patients, their families and/or physician as requested or needed. Implements initiatives to improve patient satisfaction. Professional Development: Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments. Reporting / Data Management: Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions. Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements. Researches disallowance reports for unusual practices. Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete. Performs other related duties as required

Requirements

Bachelor's degree required.
2-4 years healthcare, business, or administrative experience required; preferably in an ambulatory setting.
A Master's degree in related field may be substituted for 2 years of experience OR Graduation from the Operations Development Program (ODP).
Other equivalent combination of relevant education and/or experience may be considered.

Responsibilities

Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic.
Coordinates activities within the Section to maintain an effective operating environment.
Ensures compliance with policies, procedures and regulatory guidelines.
Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions.
Helps evaluate Section operations and makes suggestions for improvements.
Supports the achievement of Section performance targets and financial goals.
Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice.
Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment.
Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.
Manages daily operations to ensure the Section is providing quality patient care.
Communicates with patients, their families and/or physician as requested or needed.
Implements initiatives to improve patient satisfaction.
Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions.
Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements.
Researches disallowance reports for unusual practices.
Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete.
Performs other related duties as required