Manager, Operations Support Team (OST) Analytics and Insights

Grainger Businesses • Lake Forest, IL

4d • Hybrid

About The Position

The Manager OST Analytics and Insights leads a multidisciplinary team responsible for delivering the data,
reporting, models, and analytical capabilities that enable high-quality decision-making across Fulfillment
Operations—including Distribution Centers, Branches, and the MDC network. This leader oversees various aspects
of analytics and the data product lifecycle, spanning data engineering, reporting and visualization, metric
governance, advanced analytics, tooling, and systems enablement.

This role owns a comprehensive portfolio of data products: including potentially, automated dashboards and
reporting suites, data pipelines, enterprise metrics, optimization engines, forecasting models, data integration and
capture tooling, and machine learning tools. These products provide visibility into operational performance, predict
future trends, support staffing and demand planning, detect anomalies, improve compliance, and drive business-wide efficiency. By delivering trusted, scalable, and actionable analytics, the Manager ensures leaders across the
organization can self-serve insights and operate with confidence.

The Manager works at both strategic and technical levels—defining long-term roadmaps, improving data
architecture, and integrating advanced analytical techniques into core operational workflows. They partner closely
with senior leadership, data and technology systems teams, field operations teams, and analytics enablement
groups to align capabilities with business needs and accelerate adoption of advanced analytics across the network.

Success in this role requires strong technical expertise, understanding of operations, and the ability to drive transformation through data. This leader sets rigorous standards for analytical quality, fosters data literacy, and builds scalable systems that evolve with the business.

Requirements

• Bachelor's Degree required
• 3+ years Enterprise grade analytic environment required
• Proven leadership experience
• Strong analytic acumen, operating in a large-scale operational data environment preferred
• Strong understanding of modern analytic stack
• SQL, PowerBI, Tableau, Airflow, Power Suite
• Strong Strategic ownership and roadmap capabilities
• Ability to upskill and support more junior team members and be a mentor
• Strong Communication skills; both written and verbal
• Ability to operate in ambiguous space, collaborate and influence without authority
• Ability to quick size and scope work, determine roadblocks, and propose solutions

Nice To Haves

• Master's Degree preferred
• 1+ years People leader preferred
• Strong analytic acumen, operating in a large-scale operational data environment preferred

Responsibilities

• Own the strategic roadmap for analytics, reporting, data systems, and advanced analytical capabilities, ensuring alignment with business priorities and operational needs while acting as a strategic influencer and change advocate, communicating insights effectively, shaping data-driven behaviors, and building strong partnerships across the enterprise.
• Lead, mentor, and develop a multidisciplinary analytics team, fostering technical excellence, analytical rigor, and a culture of continuous improvement.
• Design, build, and deploy advanced analytical models and optimization tools—including forecasting, machine learning, and decision-support algorithms—to drive measurable business impact.
• Oversee the development and enhancement of data architecture, pipelines, and integration processes, ensuring scalable, automated, and high-quality data across the organization.
• Deliver intuitive, trusted dashboards, reporting suites, and workflow tools that provide clear operational visibility and empower leaders to self-serve insights.
• Conduct deep-dive and advanced analyses to identify key performance drivers, uncover trends, and generate actionable, data-driven recommendations for operational and strategic decisions while driving adoption of analytics and data science practices across the organization, demonstrating value through measurable outcomes and user-friendly tools.
• Collaborate cross-functionally with business leaders, operations, data partners, and enterprise analytics teams to define metrics, integrate solutions into operations, and build a unified view of performance.
• Promote automation, standardization, and scalability across analytics and reporting processes to ensure sustainable, efficient, and reliable insight delivery.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager