Manager, Operations Strategy & Analytics

Allegiant•Las Vegas, NV

31d•$90,000 - $120,000

About The Position

The Manager of Operations Analytics will lead a team of 3 to 5 analysts focused on transforming operational data into actionable insights. This team directly supports leaders across Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, and Customer Care by delivering descriptive, diagnostic, and predictive analytics that drive measurable improvements in reliability, efficiency, and customer experience. This leader will partner with operations leaders to set priorities, mentor and develop analysts, and ensure the delivery of high-quality, accurate analytics deliverables. The role also serves as a bridge between operational teams and network planning, providing data-driven insights that proactively mitigate operational challenges and strengthen long-term planning. The ideal candidate combines strong leadership capabilities with technical fluency in analytics, and can translate complex findings into clear, actionable recommendations. Success will be measured by improvements in key operational performance metrics and the teamâs ability to influence strategic decisions. This is a high-visibility role with the opportunity to shape how data drives daily operations and long-term planning across the airline.

Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
A Bachelorâs degree in one of the following fields: Computer Science, Statistics, Mathematics, Engineering, Bioinformatics, Economics, Physics, Operations Research, Operations Management or related fields.
Minimum of five (5) years in a technical or analytical role, Minimum Two (2) years in a leadership or people management role.
Strong technical fluency in data sourcing, extraction, validation, exploration, and transformation
Proficiency in Python and SQL, with the ability to coach analysts on best practices
Experience designing and executing experiments (e.g., A/B testing, controlled trials) to assess business impact
Demonstrated problem-solving skills, intellectual curiosity, and a commitment to continuous learning
Results-driven mindset with accountability for team outcomes and alignment with organizational goals
Proven ability to build and sustain cross-functional relationships and influence stakeholders at multiple levels
Comfortable operating in a fast-paced, dynamic environment with shifting priorities
Strong computer skills, including proficiency in Microsoft Office Suite

Nice To Haves

Masterâs degree in a quantitative field (e.g., Statistics, Data Analytics, Operations Research, Operations Management, Economics, Engineering, or a related discipline)
Advanced knowledge in one or more of the following: statistics, data mining, operations research, operations management, econometrics, or information retrieval
Experience in airline operations or aviation-related analytics
Strong written and verbal communication skills, with the ability to present insights clearly to diverse audiencesâfrom frontline staff to senior leadership
High intellectual curiosity, strong analytical aptitude, and the ability to work independently while managing multiple priorities
Familiarity with AWS tools and services (e.g., SageMaker, Lambda functions, Athena) for building analytics solutions
Demonstrated experience in developing and scaling analytics standards and frameworks (e.g., QA processes, visualization guidelines, data governance)

Responsibilities

Lead, mentor, and develop a team of 3 to 5 analysts, fostering growth in technical skills, business acumen, and professional development
Partner with operational leaders (Maintenance, Inflight, Flight Ops, Stations, Operations Control Center, Customer Care) to define priorities, shape analytics roadmaps, and align deliverables with business objectives
Translate complex operational challenges into structured analytics projects that deliver actionable insights to improve reliability, efficiency, and customer experience
Oversee the design, development, and delivery of analytics products, ensuring accuracy, clarity, and alignment with organizational standards
Establish and uphold best practices for data quality, visualization, documentation, and reproducibility across analytics deliverables
Serve as a strategic bridge between operations and network planning, ensuring operational pain points are proactively addressed through data-driven insights
Oversee analytics support for schedule development, incorporating operational considerations such as maintenance reliability, crew training, and station capacity
Direct the identification and root-cause analysis of performance issues including late flights, maintenance reliability, crew management, and scheduling parameters
Lead the development and monitoring of operational performance measures, ensuring insights on trends and anomalies drive corrective action plans
Ensure analytics deliverables support continuous improvement initiatives at both the network and local station levels through reporting, gap analysis, and recommendations
Review, guide, and validate models, forecasts, and analyses to ensure methodological rigor and appropriate use of advanced techniques (e.g., machine learning, optimization, econometrics)
Provide timely insights and ad hoc analysis to operational leaders and executives, balancing urgent decision-making needs with strategic alignment
Represent the Operations Analytics team in executive and cross-functional forums, effectively communicating results, insights, and recommendations to diverse audiences, including senior leadership
Champion a culture of data-driven decision-making within the operations organization, promoting analytics adoption and change management
Manage competing requests, set priorities, and allocate team resources to balance strategic initiatives with urgent operational needs
Monitor and report on key operational performance metrics, using data to identify trends, measure impact, and recommend improvement initiatives
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate
Model Allegiantâs customer service standards in personal actions and when providing leadership direction
Perform other duties as assigned