Manager, Operations (Field Safety Officer)

ConvergeOne • Los Angeles, CA

8h • Onsite

About The Position

The Operations Manager will be responsible for overseeing the day to day activities wit h the Operations Department(s) and day to day facility operations, this position reports to the VP of Operations. The ideal candidate directs and coordinates activities of businesses or departments concer ned with production, tech, repair, r eceiving, managing staff, preparing work schedules an assigning specific duties. This individual will also have good communications skills to interface with organization officials, and staff members as necessary to coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency. The candidate will establish and implement departmental policies, goals, objectives, procedures.

Requirements

• High school diploma is required
• 7 + years directing and managing personnel
• Acquisition and merger due diligence
• 3 + years of experience in customer relationship management (Line, management & Executive)
• Establish, create, and manage goals and objectives for personnel
• Experience in managing and forecasting departmental budgets
• Excellent organizational, planning, problem solving, and project management skills
• Excellent analytical and decision-making skills
• Excellent verbal and written communication skills
• Strong problem solving, decision making skills and negotiation skills
• Ability to manage multiple projects simultaneously
• Ability to work with Microsoft Word, Outlook, and Excel

Nice To Haves

• Previous business experience in a sales or telecommunications environment preferred
• College degree in related field is preferred

Responsibilities

• Assists in the developmen t and m anagement of the p roduction, t ech , r epair budgets
• Manages Purchase Orders for all telephone parts/supplies through selected vendors
• Manages production including custome r Sales O rders and Refurb stock per sales history
• Manage s m onitor and report s on production output
• Manage s and d evelop s shop procedures
• Manage s , update s and maintain s Refurb p arts and BOM pricing for NAMS v ia Intranet Sales tools look-up
• Update s , m aintain s and manage s QA reference manual i ncluding applicable accessories
• Perform s monthly meeting with staff
• Process es purchase order changes in GP
• Ensures adherence to safety policies and procedures through working with Human Resources, as well as environmental compliance requirements
• Develops and maintains positive relationships with vendors for sub-contracted work
• Assesses risks, facilitate planning, prioritization, programming, delivery and provide s operational needs for an inventory of facilities
• Oversees the areas of production, tech and repair management
• Reports on management objectives as part of the Operations review team
• Develops, mentors, and coaches all direct reporting personnel
• Partners with HR for staffing and employee related issues including hiring, termination process, and Converge-One policy compliance
• Manages integration s of acquired companies at the O perations level

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent C are and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED