Manager, Operations (Field Safety Officer)

C1•Los Angeles, CA

6h•Onsite

About The Position

The Operations Manager will be responsible for overseeing the day to day activities with the Operations Department(s) and day to day facility operations, this position reports to the VP of Operations. The ideal candidate directs and coordinates activities of businesses or departments concerned with production, tech, repair, receiving, managing staff, preparing work schedules an assigning specific duties. This individual will also have good communications skills to interface with organization officials, and staff members as necessary to coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency. The candidate will establish and implement departmental policies, goals, objectives, procedures.

Requirements

High school diploma is required
7 + years directing and managing personnel
Acquisition and merger due diligence
3 + years of experience in customer relationship management (Line, management & Executive)
Establish, create, and manage goals and objectives for personnel
Experience in managing and forecasting departmental budgets
Excellent organizational, planning, problem solving, and project management skills
Excellent analytical and decision-making skills
Excellent verbal and written communication skills
Strong problem solving, decision making skills and negotiation skills
Ability to manage multiple projects simultaneously
Ability to work with Microsoft Word, Outlook, and Excel

Nice To Haves

Previous business experience in a sales or telecommunications environment preferred
College degree in related field is preferred

Responsibilities

Assists in the development and management of the production, tech, repair budgets
Manages Purchase Orders for all telephone parts/supplies through selected vendors
Manages production including customer Sales Orders and Refurb stock per sales history
Manages monitor and reports on production output
Manages and develops shop procedures
Manages, updates and maintains Refurb parts and BOM pricing for NAMS via Intranet Sales tools look-up
Updates, maintains and manages QA reference manual including applicable accessories
Performs monthly meeting with staff
Processes purchase order changes in GP
Ensures adherence to safety policies and procedures through working with Human Resources, as well as environmental compliance requirements
Develops and maintains positive relationships with vendors for sub-contracted work
Assesses risks, facilitate planning, prioritization, programming, delivery and provides operational needs for an inventory of facilities
Oversees the areas of production, tech and repair management
Reports on management objectives as part of the Operations review team
Develops, mentors, and coaches all direct reporting personnel
Partners with HR for staffing and employee related issues including hiring, termination process, and Converge-One policy compliance
Manages integrations of acquired companies at the Operations level

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution)
Travel Assistance Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)