Manager, Operations & Customer Experience

Rockstar

1d•$120,000 - $150,000

About The Position

Rockstar is recruiting for an innovative company that launched in 2023 with a drinks fridge that reimagines drinks storage as high-end furniture, powered by an AI Sight System that allows users to see inside from their phone. This company's collectible colors have sold out multiple times and it has been featured by major publications. The team is expanding beyond drinks fridges to build appliances that make everyday moments warmer. About the Company The company launched in 2023 with a drinks fridge that reimagines drinks storage as high-end furniture, powered by an AI Sight System that lets users see inside from their phone. Its collectible colors have sold out 7+ times. It has been featured by Dwell, The Wall Street Journal, Food & Wine, Men’s Journal, TIME, and more. The company is expanding beyond drinks fridges to build appliances that make everyday moments warmer. The Opportunity The candidate will own what it feels like to be a customer—end to end. From the moment someone orders to the moment their fridge is stocked and humming. The candidate will be the voice of the customer inside the company—making sure the company is not just meeting expectations, but exceeding them in ways people remember. This role sits across CX, delivery, inventory, and retail. The candidate will bring order to a system with a lot of moving pieces, raise the bar on service, and use data (and AI) to make things faster, smoother, and more reliable. The candidate will own CSAT, time to delivery, delivery satisfaction, and cost per delivery. This role reports into the COO.

Requirements

4+ years of work experience in CX, operations, or logistics at a high growth physical goods business
The candidate has owned real metrics (CX, fulfillment, or both) and has a proven track record of obsessively improving the company’s voice and customer value proposition every single day.
Experience managing 3PLs and external partners
The candidate is comfortable in the data. They build dashboards and use them to drive decisions
The candidate has evaluated and rolled out tools across CX or operations, and knows the difference between what sounds good and what actually works.
The candidate communicates clearly and brings people along. They can align teams, cut through noise, and get things done.
The candidate is scrappy and pragmatic. They move fast, focus on what matters, and don’t overcomplicate things.