Manager, Operations CPD [Endoscope Reprocessing]
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary: Responsible for the daily operations of the department and the supervision of staff. Supervises and coordinates the daily technical tasks of reprocessing medical and surgical equipment to ensure items are assembled in accordance with established policies and procedures. Does this position require Patient Care? No Essential Function: -Identifies conflict and initiates plan for resolution. -Identifies and utilizes appropriate channels for problem-solving. -Evaluates the effectiveness and implications of one's own decisions and take responsibility and ownership for any problems. -Demonstrate flexibility in response to change. -Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes.
Requirements
- High School Diploma or Equivalent required
- Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
- Central Processing Sterilization Experience 3-5 years required
- Supervisory Experience 3-5 years required
- Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
- Advanced oral and written communication skills.
- Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
- Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
- Ability to analyze and solve problems in a systematic, logical, and timely manner.
- Ability to adapt to changes in daily routine.
- Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
- Works within legal, regulatory, accreditation and ethical practice standards relevant to the position: follow safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
- Expert knowledge of endoscope reprocessing including a thorough understanding of AAMI ST91, ST79 and ST58.
- Subject matter expert in the use of Medivator AERs.
- Experienced in building and implementing guided workflows in SPM.
- Exceptional organizational, operations, emotional intelligence, critical thinking and problem-solving skills are essential.
- Demonstrates considerable written and verbal communication skills in English as an essential function of the job.
- Must be able to speak, read, write and understand medical terminology in order to follow written instructions and complete various forms and records regarding equipment processing and preparation of equipment.
- Must have working knowledge of computer programs; proficiency in Microsoft Word, Excel, Outlook, and exposure to instrument tracking software.
- Ability to multi-task is critical.
- Must be able to show initiative and the ability to prioritize workloads in high pressure/high stress situations.
- Maintains CRCST certification (through IAHCSMM or ASHCSP boards) by accumulating at least 12 CEU credits per year.
Nice To Haves
- Existing knowledge of EPIC preferred.
Responsibilities
- Responsible for the management and oversight of all endoscope reprocessing operations across all three shifts and multiple BWH-Main Campus work locations.
- Demonstrates leadership skills by consistently using problem solving and conflict management skills.
- Demonstrates knowledge of Materials Management.
- Demonstrates knowledge and proficiency in all functions and tasks of the Central Sterile Processing and Operating Room etiquette.
- Performs all other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
