Manager, Operational Excellence

RJW Logistics Group•Romeoville, IL

About The Position

The Manager, Operational Excellence is responsible for leading network-wide rapid response and deployment efforts to stabilize operations, improve performance, and ensure consistent execution of standardized processes across warehouse facilities. This role provides both strategic direction and hands-on leadership, partnering with site leadership and senior stakeholders to solve complex operational challenges and drive sustainable performance improvements across the network. This position reports directly to the Sr. Director of Transformation & SWAT.

Requirements

Deep understanding of warehouse processes, labor management, and performance metrics
Advanced problem-solving and root cause analysis capabilities
Exceptional attention to detail
Ability to manage multiple priorities and lead cross-functional initiatives
Champion fluid communication, collaboration, and continuous learning/improvement initiatives
Ability to leverage cross-functional teams to achieve team, project, and organizational goals.
Solve business problems by working both autonomously and within the construct of a team in a team oriented and collaborative environment.
Strong leadership experience within warehouse or distribution center operations
Proven ability to lead teams in high-pressure, fast-paced environments
Strong communication skills with the ability to influence at all levels of the organization
Experience with process improvement methodologies (Lean, Six Sigma, or similar)
Strong analytical skills with proficiency in data tools (Excel, WMS, reporting systems)
Highly organized with strong project management and execution skills
Willingness and ability to travel frequently
Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required

Nice To Haves

Bi-lingual in both English and Spanish is preferred.
Experience with Visio is preferred.
Experience in Warehousing or Logistics is preferred.
Experience with Synapse or similar WMS software is preferred.

Responsibilities

Lead and manage deployment efforts across the warehouse network, prioritizing high-impact operational needs
Direct, coach, and develop team members to ensure consistent execution and high performance
Partner with site and senior leadership to assess operational challenges, identify root causes, and implement corrective action plans
Own the execution and reinforcement of SOPs, process standards, and best practices across all supported facilities
Serve as the primary point of contact for deployment engagements, providing updates and insights to leadership
Oversee on-site execution of critical initiatives, ensuring alignment to timelines, scope, and expected outcomes
Drive accountability for performance improvements, ensuring solutions are sustainable and measurable
Analyze network-wide KPIs to identify trends, risks, and opportunities for intervention
Collaborate with The Manager of Operational Standards & Process Excellence, Innovation & Implementation, and Operations leadership to align on strategic priorities and continuous improvement initiatives
Lead post-engagement reviews, documenting results, lessons learned, and opportunities for network-wide improvements