Manager, Operational Excellence

AMSURG•Nashville, TN

11h•Remote

About The Position

The Manager, Operational Excellence drives measurable operational efficiency and performance improvements across an enterprise network of 250+ ambulatory surgery centers (ASCs). This role partners with corporate, field, and center leadership to identify opportunities, execute sustainable changes that improve efficiency, utilization, throughput, and overall operating performance while maintaining an excellent patient experience. The role also supports corporate strategic projects and transformation initiatives, translating strategy into practical execution at the center level and scaling proven solutions across the network. Through leadership & influence, this role can directly impact center performance, financial results, and the organization’s ability to grow and transform at scale.

Requirements

Strong stakeholder change management skills with the ability to influence without authority and quickly build credibility with individuals at all levels (physicians, administrators, operational & enterprise support leaders)
Strong problem-solving and analytical capability (Excel fluency; able analyze data and translate into action) with effective communication of concise, data-backed storytelling and actionable recommendations
Entrepreneurial mentality – a strong ownership of results and driving projects to completion with demonstrated ability to recognize, prioritize, and evaluate key drivers of business value
Bachelor’s degree required
5+ years leading end-to-end operational improvement initiatives in a healthcare setting with a track record of delivering measurable results in labor productivity, resource utilization, throughput, and/or cost improvement initiatives

Nice To Haves

MBA or MHA preferred
Experience leading ASC operations and/or driving operational improvements in ASCs (center-level leadership, multi-site ops, or enterprise support) strongly preferred
Clinical background (RN) and/or demonstrated ability to partner effectively with clinical teams preferred
Background in industrial engineering, process improvement and/or consulting preferred

Responsibilities

Lead end-to-end performance improvement initiatives across multiple ASCs, from diagnostic assessment through implementation and results tracking
Support field operations with identifying and executing efficiency levers such as optimizing staffing models, maximizing operating room utilization, streamlining scheduling, and improving overall patient throughput
Collaborate with, coach, and influence field teams, center leaders, and physician partners to drive sustained improvements through effective change management and stakeholder engagement
Apply continuous improvement principles (e.g. Lean Six Sigma) to streamline operations and reduce waste across surgery centers and/or corporate support processes
Develop and refine toolkits and playbooks that can be replicated across the network
Serve as a project lead for cross-functional corporate initiatives that support growth, capability enhancements, and strategic objectives

Benefits

Paid Time Off
Medical
Dental
Vision
Life
Disability
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
FSAs for Transportation and Parking & HSAs
a matching 401(K) Plan
AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year.