Membership Manager on Duty

YMCA of Glendale•Glendale, CA

1d•Onsite

About The Position

The Manager on Duty (MOD) is responsible for overseeing all evening operations of the Glendale YMCA facility from 5:00 PM to 10:00 PM. This role ensures a safe, welcoming, and well-managed environment for members, guests, and staff. The MOD serves as the on-site leader, handling member concerns, supporting staff, enforcing policies, and responding to emergencies as needed.

Requirements

Minimum 2 years of leadership or supervisory experience (fitness, recreation, hospitality, or similar environment preferred).
Strong conflict resolution and customer service skills.
Ability to remain calm and decisive in emergency situations.
CPR/AED and First Aid certification required (or ability to obtain upon hire).
Strong communication and organizational skills.
Ability to work independently and manage multiple responsibilities.
Ability to stand and walk for extended periods.
Ability to lift up to 30 lbs.
Ability to respond quickly in emergency situations.

Responsibilities

Oversee all evening facility operations, including fitness areas, studios, pool (if applicable), and common spaces.
Ensure the building is clean, secure, and operating efficiently.
Conduct routine walk-throughs of the facility to maintain safety and service standards.
Assist with closing procedures, including securing the facility at the end of the shift.
Serve as the direct point of contact for evening staff.
Provide leadership, guidance, and support to front desk, fitness, and program staff.
Address staff concerns and ensure adherence to YMCA policies and procedures.
Document incidents and communicate updates to senior leadership as needed.
Greet members and foster a positive, welcoming environment.
Address member concerns, complaints, or conflicts promptly and professionally.
Promote YMCA programs, services, and membership opportunities.
Ensure exceptional customer service standards are upheld.
Respond to emergencies and incidents in accordance with YMCA protocols.
Complete incident/accident reports accurately and timely.
Ensure safety policies are enforced, including supervision of youth and facility usage guidelines.
Maintain current CPR/AED and First Aid certifications (required).