Manager on Duty - Nights & Weekends

YMCA of Metropolitan Detroit•Mount Clemens, MI

4d•Onsite

About The Position

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than just a job—you’ll enjoy a career with the chance to make a lasting difference in the lives of those around you. The Manager on Duty (MOD) is responsible for ensuring the highest level of member satisfaction and customer service, safety and consistent business operations by assisting in the management of all customer and member services at the Front Desk/Welcome Center. All general functions associated with the operation of the front desk, assist with scheduling, managing member complaints, assisting in strengthening branch communications with the front desk staff and helping to keep the facility clean and safe are elements of this position. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.

Requirements

High school diploma or its equivalency required.
Computer/ technology experience required.
Must have prior customer service experience, the ability to concentrate in a busy atmosphere, adjust to erratic work load and handle multiple tasks.
Exceptional organization, supervisory and communication skills required.
Must be friendly, outgoing, accurate, neat, dependable, self-motivated and be able to understand and explain YMCA policies and procedures.

Responsibilities

Ensure branch check-in procedure is maintained (i.e. members scan their cards for entrance to the facility).
Review and follow through with the MOD check list.
Must complete ‘walk-throughs’ during shift paying special attention to high-risk areas in the buildings (i.e. stair case, isolated locations, blind spots).
Ensure all front desk staff provide exceptional customer service to members and guests through greeting, managing and addressing member concerns, answering phones, following and enforcing the membership sales and communication process
Maintain working knowledge of membership and program offerings
Maintain neat, organized work and common areas
Maintain daily communication with Branch management and front desk staff.
Attend all mandatory staff meetings and additional training required by YMCA of Metropolitan Detroit.
Ensure implementation of new policies and procedures.
Inform Business Office Manager of needed Courtesy Counter supplies (i.e. coffee supplies and courtesy counter supplies).
Perform other duties, in the spirit of teamwork, as requested by leadership.
Must be available to work flexible shifts, including week days, week nights and weekends.
Wear staff uniform or business casual attire.