Sac and Fox Casino- Manager On Duty

THE BLACK HAWK CASINO•Stroud, OK

1d•Onsite

About The Position

SUMMARY: The Manager on Duty (MOD) is responsible for the overall supervision and administration of the Casino's policies and procedures as they relate to customer service, personnel management, and operating procedures. The MOD assures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact, all Policy and Procedures, and the Tribal Internal Controls Standards (TICS). It is also important that the MOD be familiar with diverse aspects of gaming operations, and respect the mission and objectives of The Black Hawk and Sac and Fox Nation Casinos.

Requirements

A High School Diploma or GED with a minimum of three (3) years of management experience in the gaming industry is required.
Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff.
Decision making, problem solving, complaint resolution, resource allocation and customer service skills are essential abilities pertinent for the position.
The ideal candidates will have broad knowledge and extensive experience in the basic casino functions of all departments and be a remarkable customer service manager.
Ability to deal diplomatically and professionally with the public, Tribe, and staff.
Ability to obtain and maintain a Sac and Fox Nation Gaming License.
Able to work independently and progressively.
Possess extensive interpersonal skills
Ability to work as part of a team
Ability to build relationships
Able to work a varied schedule including weekends, nights, and holidays.
Excellent communication skills.
Able to work independently, effectively and efficiently.
Must be at least 21 years of age.
Ability to obtain State Liquor License as prescribed by the Oklahoma ABLE Commission.
Ability to obtain Sac & Fox Liquor License.
Working knowledge of applicable alcohol serving regulations
Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.
Ability to respond to common inquiries or complaints from team members, guests, and regulatory agencies.
Ability to effectively present information to team members, managers and top management.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and work with mathematical concepts.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to define problems, collect data, establishes facts, basic analytical problem solving, and deductive reasoning ability.
Also, must have superior interpersonal relations skills to deal with the public and outside entities.
Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or customers.
Must be able to listen to and assist employees and/or customers in finding solutions to problems or concerns.

Responsibilities

Responsible for the overall operation of the Casino floor.
Will cover other key and non-key positions as needed.
Act with integrity, honesty and leadership to promote all products and services that the Casino offers.
Will always act in a professional manner and to ensure to lead by example for all other team members to follow.
Anticipating the needs of the Casino, Gests and Team members.
Assists with the new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Promotes a positive team environment for team members to work and have fun together as a team.
Deliver great Customer Service to all guests and team members.
Maintains a professional attitude and appearance at all times.
Create a positive, friendly and courteous working environment
Responds to all casino quality and service complaints in a timely manner, and always with a vision to exceed the guests’ expectations
Will assist the Department Managers to ensure adequate staffing for shifts.
Responsible for ensuring proper and timely completion of all jackpot payouts, W2-Gs and all Title 31paperwork.
Responsible for assurance of game protection.
Resolves patron disputes
Prepares and submits the shift reports to the Department Managers, Site Manager, GM, CFO, and SBE Board members a daily shift report
Shall assist Department Manager’s and Human Resources with team member disciplinary actions during shift
Reports all team member/guest accidents immediately
Assists with other duties as assigned by Site Manager/General Manager.