Manager On Duty

Elite Sports Clubs•Mequon, WI

About The Position

We are currently seeking a reliable and customer-focused Manager On Duty to join our team and oversee operations during nights, weekends, and early mornings or late-night shifts. Responsibilities: Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts. Providing assistance, addressing inquiries, and resolving issues as needed. Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery. Monitor facility activities and address any safety or security concerns in a timely manner. Act as a liaison between staff and management, conveying important information and escalating issues as necessary. Assist with administrative tasks, including scheduling, payroll verification, and inventory management. Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols. Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed. Assist with special events, promotions, and member engagement activities as directed by management. Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency.

Requirements

Previous experience as a collaborative leader in a customer service or hospitality role, preferably in a fitness or recreation setting.
Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with staff at all levels.
Excellent problem-solving abilities and the capacity to remain calm and composed under pressure.
Availability to work early mornings, late nights, weekends, and holidays on a regular basis.
Basic computer skills and familiarity with office software applications.

Nice To Haves

CPR and First Aid certification preferred.

Responsibilities

Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts.
Providing assistance, addressing inquiries, and resolving issues as needed.
Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery.
Monitor facility activities and address any safety or security concerns in a timely manner.
Act as a liaison between staff and management, conveying important information and escalating issues as necessary.
Assist with administrative tasks, including scheduling, payroll verification, and inventory management.
Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols.
Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed.
Assist with special events, promotions, and member engagement activities as directed by management.
Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency.